Lead, Medical Front Office Specialist (3227)

US Heart & Vascular•Houston, TX

1d•Onsite

About The Position

US Heart and Vascular is in need of a Lead Medical Front Office Specialist to join our team at Houston Cardiovascular Associates in Houston, TX. This role involves developing and delivering onboarding plans, providing coaching and feedback to the front office team, monitoring productivity and workflow efficiency, managing schedules, and ensuring adherence to protocols. The Lead will also represent front office operations in leadership discussions, provide feedback to employees, and serve as a point of contact for complex patient inquiries.

Requirements

High school diploma or equivalent; associate degree preferred.
Minimum 2 years of experience in a medical call center or patient access role.
Strong communication, organizational, and leadership skills.
Proficiency in EMR systems, specifically eClinicalWorks, and Microsoft Office Suite.
Ability to manage multiple priorities in a fast-paced environment.

Responsibilities

Develop and deliver onboarding plan for new recruits.
Provide ongoing coaching, accountability, and performance feedback to team members of front office team.
Monitor productivity and optimize workflow efficiency across Front Desk and Medical Records functions, especially with respect to clinic downtimes.
Monitor HCVA Phreesia dashboard.
Manage department schedules, coordinate PTO requests and ensure staffing coverage.
Ensure adherence to team protocols and service standards.
Provide timely reporting of KPI-related issues to leadership.
Represent front office operations and collaborate with practice leadership to identify process improvements in daily huddles.
Provide real-time feedback and operational updates to front-line employees.
Serve as point of contact for complex patient inquiries and operational issues.