Lead Medical Coordinator ORR (Bilingual Spanish)
About The Position
The Lead Medical Coordinator oversees all health services for children in care within the HeartShare St. Vincent’s Services (HSVS) Nuevo Camino program, which serves 38 unaccompanied minors aged 5-17 in East Brooklyn. This program offers transitional foster homes, weekday education, and wraparound supports in a trauma-informed, culturally responsive environment aligned with ORR requirements. The role ensures timely and appropriate medical, dental, mental health, and public health support, supervises medical coordinators, and delivers training on pediatric, adolescent, and migrant health. Responsibilities include developing and maintaining policies for health records, triage, emergency response, environmental health and safety, and post-release care coordination. The Lead Medical Coordinator also acts as the primary liaison with healthcare providers, insurers, and medical facilities, ensuring compliance with ORR DHUC policies, federal, state, and local regulations, HIPAA, and insurance guidelines.
Requirements
- Bi-Lingual Spanish required.
- Licensed Registered Nurse (RN) with a Bachelor’s Or Higher health – related qualification (e.g., Physician Assistant, Nurse Practitioner) required.
- Staff supervision and Management: oversee, train and mentor support staff, such as medical coordinators and case management staff.
- Ensure staff perform their duties effectively and in compliance with ORR and State policies.
- Ability to navigate medical systems and provide essential administrative assistance to medical coordinators.
- Excellent oral and written communication skills.
- Monitor portal entries and medical data collection and entries to the portal and medical system NEXGEN.
- Maintain ongoing monitoring for accurate minors' records to ensure compliance with healthcare regulations and HIPAA standards.
- Ability to switch tasks, demonstrate analytical problem-solving skills and organizational skills.
- Time management skills.
- Proficiency in Microsoft Office applications and other computer skills sufficient to perform essential functions (using the UC Portal, internal e-case management software, Internet and e-mail applications, and NexGen).
- Awareness and sensitivity to the service population’s cultural and socio-economic characteristics is required.
- Commitment to Nuevo Camino core mission and values and an ability to model those values in relationships with colleagues and partners; commitment to empowering refugees and migrants.
- A strong understanding of medical terminology and human anatomy.
- Knowledge of healthcare regulations.
- Familiarity with healthcare terms and maintenance of DHUC policies and regulations.
Responsibilities
- Serve as a primary point of contact between minors and medical staff, and other administrative personnel.
- Work with case managers to maintain smooth workflow and communication.
- Ensure ongoing monitoring of communication with Point Comfort Underwriters Insurance.
- Develop, recruit, and maintain positive working relationships with contracted providers, including all health providers and related partners.
- Oversee and maintain the record-keeping process to ensure an effective filing system for smooth information flow.
- Provide ongoing quality assurance practices to monitor and improve procedures, ensuring high standards of medical care flow and timely distributions to meet mandatory deadlines.
- Address issues professionally and ensure smooth operation within the medical department.
- Lead and motivate a team.
- Communicate well and clearly.
- Monitor up-to-date information on transitional youth in care while meeting ORR and Nuevo Camino documentation and reporting requirements.
- Act as a bridge between healthcare providers and administrative staff, demonstrating strong organizational and leadership abilities.
- Periodically travel to healthcare provider facilities to build positive working relationships and transport/escort clients to medical/mental health appointments.
- Effectively guide medical staff members, provide support, communicate clearly and frequently, and conduct supervision and evaluations.
- Learn and utilize the Payroll system for approval of timesheets and time-off requests.
- Provide ongoing support with continuous feedback, ensuring staff understand their duties and can communicate organizational needs to all stakeholders.
- Participate in required ORR – Nuevo Camino trainings per federal and state mandates.
Benefits
- Rewarding Work in a team environment.
- Paid vacation, sick, personal days, and holidays.
- 403(B) retirement plans with employer contribution.
- Health, dental, vision and life insurance.
- Employee Assistance Program (EAP).
- Flexible spending account (Dependent Care, Medical, Parking, and Transit).
- Employee Appreciation Programs and Events.
- Tuition Assistance Program.
- Professional Development opportunities.
- Wellhub Discount
- Verizon Wireless Discount.
- BJs Membership discount.
- Discounts on Broadway tickets, movie tickets, theme parks, sporting events, gift certificates & more.
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Manager
