Lead Medical Case Manager

Positive Impact Health Centers INC • Duluth, GA

4d • Onsite

About The Position

The Lead Medical Case Manager (LMCM) will provide medical case management services to eligible adult clinic patients at Positive Impact Health Centers, following applicable funding guidelines and best practice care models, as well as oversee the supervision of Medical Case Managers within their assigned care team at their designated PIHC Center. The LMCM will function as an integral member of an interdisciplinary team which may include the following: medical provider, behavioral health clinician, medication access specialist, clinical pharmacist, and supportive services staff (Community Health Worker, Patient Navigator, Retention/Adherence Manager). This position description should not be interpreted as all-inclusive. It is intended to identify the major responsibilities and requirements of this position. The incumbent may be requested to perform job-related responsibilities and tasks other than those stated in this position description.

Requirements

• Master in Social Work (or related social services degree) with at least 2-year experience providing medical case management or medical social work OR Bachelor in Social Work (or bachelor’s degree in a related social services field) with a minimum of 5-year experience supervising social services providers.
• Administrative or supervisory experience required.
• Minimum of 2-year experience in a service delivery setting, with an emphasis on locating, coordinating and developing supportive services for identified clients across a broad psychosocial continuum is required.
• Must have minimum 1-year experience in an HIV care setting.
• Ability to handle conflict and crisis in a professional manner.
• Excellent verbal and written communication skills.
• Requires advanced computer knowledge, especially MS Office, with the ability to learn many different computer software packages.
• Must have excellent interpersonal skills.
• Must have demonstrated leadership and management skills.
• The ability to prioritize tasks and manage time efficiently.
• The ability to be flexible as to the changing needs of the Center.
• Ability to work in a multidisciplinary team.

Nice To Haves

• Fluency (written and verbal) in Spanish strongly preferred, but not required.
• Previous professional experience with Electronic Medical Record (EMR) system documentation preferred.

Responsibilities

• Learn and remain current on practice issues related to HIV/AIDS, related medical diagnoses, and medical case management.
• Provide medical case management services to identified patients of the clinic program, following medical case management guidelines established by HRSA/Ryan White and the Metropolitan Atlanta HIV Health Services Planning Council.
• Provide instruction and supervision to assigned staff regarding Federal, State, health district, and agency standards, procedures and policies.
• Ensure that assigned staff are performing day-to-day operations, including but not limited to the coverage of the departmental Resource Line and the scheduling of patient enrollment visits.
• Provide medical case management services to an average caseload size of 40 patients: develop a comprehensive Individualized Service Plan (ISP).
• Assign clinic patients to Medical Case Managers (MCM) for medical and non-medical services, utilizing Acuity Level scores and service needs while also maintaining equitable caseload sizes for MCM staff.
• Participate in weekly interdisciplinary Case Conference meetings, leading the meeting as needed.
• Participate in daily huddles with assigned care team, and assist with documentation of summary.
• Assist with monitoring and responding to dedicated resource line.
• Collaborate with Site Coordinator and Data Team to collect data and review reports for assigned care team to measure patient acuity and health care outcomes, and staff productivity.
• Assist with the orientation of new medical case managers at the designated PIHC Center.
• Assist and consult with interdisciplinary care team regarding patients’ ongoing need for care and referrals.
• Assist Site Coordinator with managing the EMR Medical Case Management pool and assign clients to medical case manager accordingly.
• Document patient information, activities, referrals and consultations in a timely and accurate manner, through the use of the agency’s electronic medical record system and related reporting software.
• Abide by all state, federal laws and agency policies as related to confidentiality and Health Insurance Portability and Accountability Act (HIPAA).
• Organize and lead weekly team meetings.
• Monitor time and attendance of assigned staff in agency’s electronic payroll system.
• Complete performance evaluations with assigned staff.
• Abides by all agency policies and procedures, including conflict of interest policy.
• Provide medical case management services to patients living with HIV, for up to a caseload size of 40, as determined by Ryan White/HRSA guidelines.
• Supervise assigned Medical Case Managers and ensure they are performing day-to-day operations and tasks, this includes one-on-one ongoing supervision.
• Collaborate with patient to develop, monitor and update the Individualized Service Plan (ISP).
• Collaborate with interdisciplinary care team to address patient barriers, develop necessary interventions and evaluate treatment outcomes.
• Consult and collaborate with Site Coordinator with care team tasks and goals.
• Attend patient huddles and case conferences.
• Ensure patients have access to medication and/or HIV medical care.
• Complete and update Acuity Scale, along with EMA Screening Tool, as needed.
• Document all patient interactions in the EMR.
• Assist patients with social service needs, in-person and/or through resource line.
• Coordinate provision of services and referrals for patients.
• Complete patient reassessments as needed.
• Assist with screening, completing and coordinating initial enrollments for rapid entry patients and transfer patients entering HIV medical care at PIHC.
• Assist the agency administration in the development of long-range plans, including goals and objectives, as directed by supervisor.

Benefits

• 1 Health Wellness day per quarter
• Parental Leave
• Free parking at our locations/bus line accessibility
• Competitive Salary & Benefits
• Automatic 3% Safe Harbor & 2% Profit Sharing (Retirement Program)
• 100% allotted for benefit elections for employees, 50% allotted for benefit elections for employees' spouse/dependents
• Credit Union

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level