Lead Medical Assistant- (Raleigh, NC)

Alignment Health•Remote North Carolina, NC

5d•$44,987 - $67,480•Onsite

About The Position

Alignment Health is seeking an experienced Lead Medical Assistant to combine hands-on patient care with leadership and clinic operations responsibilities. The role supports daily clinic workflows, mentors team members, helps maintain quality and operational standards, and promotes a seamless member experience. The position is based onsite in a clinic and also requires regular travel to members’ homes; mileage reimbursement is provided. The Lead Medical Assistant works closely with clinic leadership and continues to provide direct patient support.

Requirements

At least 3 years of experience as a Medical Assistant, preferably in a physician office, including working knowledge of managed care.
High school diploma or GED.
Graduate of an accredited Medical Assistant training program.
MA certification or LVN/LPN certification.
CPR/First Aid certification.
Ability to communicate positively, professionally, and effectively while providing leadership, coaching, and collaboration.
Strong written and verbal communication skills and ability to build constructive relationships with members, employees, leadership, vendors, and community partners.
Ability to perform mathematical calculations and basic statistical analysis.
Strong critical thinking and reasoning skills, including prioritizing multiple responsibilities and resolving complex issues effectively.
Excellent organizational, problem-solving, and time management skills, with ability to thrive in a fast-paced environment.

Nice To Haves

Experience working with Medicare population.
Experience working with internal medicine offices.
LVN/LPN or other higher nursing certifications accepted in place of the listed training preference.
Bilingual English/Spanish.

Responsibilities

Support onboarding and training of Medical Assistants as assigned by leadership.
Assist with weekly and monthly operational reporting, including infection control logs and administrative reporting.
Help oversee daily clinic operations and support an efficient patient experience.
Manage patient flow, including timely rooming, intake, and checkout.
Partner with the Operations Manager to maintain medical and office supply inventory.
Serve as a key point of contact for the clinic team when management is absent.
Contribute to process improvement initiatives and share best practices to improve team performance and member satisfaction.
Complete comprehensive patient intake activities.
Perform patient check-in and checkout, including eligibility verification, appointment scheduling and confirmations, EMR documentation, and arrival processing.
Complete HEDIS-related activities and other assigned clinical alerts according to established protocols, including managing home monitoring systems when applicable.
Support members with care coordination, referrals, chronic disease management program enrollment, and other healthcare services.
Assist members with questions, concerns, complaints, and coordination across Alignment clinics, primary care providers, network providers, and the health plan.
Conduct home visits with members.
Perform other duties as assigned.