Lead Medical Assistant - Urgent Care (Montrose)

Cedar Point Health•Montrose, CO

1d•Onsite

About The Position

The Lead Medical Assistant (LMA) works under the MUC Supervisor to assist with maintaining efficient patient flow and quality care during clinic hours. This includes accountability for the accuracy and competency of Medical Assistants (MA) and Clinical Aides (CA), and assisting with the overall function of the clinic.

Requirements

Strong interpersonal skills.
Ability to self-direct and lead others with positivity.
Ability to give compassionate care and understanding to every patient.
Ability to advocate for patients when required to coordinate care.
Knowledge of examination, diagnostic and treatment room procedures.
Knowledge of medical equipment and instruments.
Ability to interpret, adapt, and apply guidelines and procedures.
Ability to communicate effectively verbally or written.
Ability to use good reasoning and judgment and react calmly in emergency situations.
High School Diploma or equivalent.
Minimum of 1-2 years’ experience in a physician’s office or equivalent combination of training and experience.
Varied activities including standing, walking, reaching, bending, and lifting.
Full range of body motion including handling and lifting patients, manual and finger dexterity, and eye-hand coordination.
Must be able to use a variety of office equipment.
May require working under stressful conditions.

Nice To Haves

State or National Medical Assistant Certification is preferred.
Certification completion preferred, time permitting.

Responsibilities

Assist with onboarding and training for all MA/CA employees.
Maintain staff morale, problem-solve, and build a positive work culture.
Perform related work such as vaccine inventory, medical supplies inventory, oversight of proper sterilization, Prolia injections, allergy injections, and visit tracking management.
Support and participate in the clinic's 7-day-a-week operation through regular rotation of weekend and on-call coverage.
Provide back-up to the MUC supervisor on off days.
Escalate non-compliance/non-response concerns to the MA Supervisor.
Attend necessary meetings and participate in CPH Strategic Committees/subcommittees as appropriate.
Facilitate value-based care.
Assist in the capture and documentation of Quality Data.
Maintain strict confidentiality and adhere to HIPAA guidelines and regulations.
Work with MA Supervisor to address daily needs or concerns.
Communicate to staff under the direction of the MA Supervisor regarding staff meetings, training, leadership updates, and other items.
Assist and address any errors with coding and help facilitate resubmitting claims.
Assist in monthly staff meetings in conjunction with MA Supervisor.
Assist MUC Supervisor with staff scheduling and timecards, ensuring accuracy.
Maintain staff schedules for breaks and coverage.
Discuss staff coverage with Supervisor for pending requests, such as missed punches, PTO, etc.
Provide input to MUC Supervisor for employee performance and bonus evaluations.
Provide input on process and procedure improvements for patient care and overall training.
Learn the front desk operation to assist with training and fill in.
Triage and handle patient complaints, using these situations to coach staff. Hand off high-level situations/complaints to the MUC Supervisor.
Assist Supervisor with inventory tracking and submission to the Primary Care Multisite Manager for approval, including vaccine, medical, and office supply inventory.
Develop, under the direction of the Supervisor, a desired list of inventory items.
Help maintain office and testing equipment per manufacturer guidelines.
Help maintain facilities and alert the Supervisor when issues arise.