Lead Medical Assistant
About The Position
The Lead Medical Assistant is responsible for verifying patient information, recording medical history, and preparing patients for examinations by performing preliminary physical tests and reporting patient history summaries. This role also involves training other Medical Assistants, managing medical supplies and vaccine inventory, overseeing MA responsibilities, and assisting healthcare providers with various clinical tasks. The position requires maintaining electronic health records, collecting specimens, administering medications, and performing patient outreach for preventive care and chronic condition follow-up. Additionally, the Lead Medical Assistant handles appointment scheduling, insurance verification, patient check-in/check-out, and fee collection.
Requirements
- High school diploma or General Educational Development (GED)
- Satisfactory completion of Medical Assistant Certification Program
- Exceptional written and verbal communication skills.
- Proficient with medical office technology and equipment, including computers, copiers, scanners, fax machines, and phone systems, as well as MS Excel/Word/Outlook, Electronic Health Record systems and automated medical scheduling and billing programs.
- Excellent interpersonal skills in group and community settings
- Ability to plan, schedule and coordinate
- Effective management of multiple duties and responsibilities in a clinical setting
- Sound leadership and clinical judgment
- Excellent communication skills in person, on the phone and in written communications
- Flexibility in a rapidly growing and changing work environment
- Strong attention to detail
- Exceptional customer service skills
- Ability to maintain confidentiality of financial and clinical information
- Excellent listener
- Demonstrates initiative
Nice To Haves
- Experience working with racially and ethnically diverse populations, low-income populations and people experiencing homelessness
- At least one year of experience in a primary care or public health setting functioning at the full extent of her/his training
- Experience with Practice Management systems and EHR
- Prior work in performance or quality improvement
- Phlebotomy Skills
Responsibilities
- Attend Monthly Quality Staff Meetings and relay important updates to providers and staff
- Attend weekly SOP call and relay important updates to appropriate providers/staff
- Train Medical Assistants at your clinic on standard operating procedures, workflows and quality metrics
- Obtain and sustain knowledge of Quality Metrics the organization is working on and know how your practice is performing
- Work gap reports as needed to close quality gaps
- Create and maintain Medical Assistant schedules (except in sites where Practice Supervisor indicates they will complete this task)
- Maintain adequate medical supply inventory
- Communicate inventory issues to superiors
- Make decisions based on cost-savings, when appropriate and able
- Make sure our clinics are compliant with current NCIR standards
- Maintain adequate vaccine inventory
- Oversee MA responsibilities/workflows and bring issues to Practice Supervisor’s attention
- Assisting healthcare providers
- Maintaining electronic health records (EHR) and documenting patient data in appropriate fields
- Collecting specimens for laboratory testing, administering medications and immunizations and conducting patient intake and exit interviews
- Using data and patient registries to outreach to patients in need of preventive care and follow-up for chronic conditions
- Assisting with patient referrals, tracking and follow-up
- Taking patient phone calls and following up on patient requests
- Scheduling appointments, verifying insurance, checking patients in and out and assessing charges, including past due balances and collection of fees
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
