Lead Medical Assistant- OLG Orthopedics Clinic - Full Time

Ochsner Clinic Foundation•Lafayette, LA

1d•Onsite

About The Position

The Medical Assistant Lead provides individualized, medical care of assigned patients in person, electronically and via telephone under the supervision of a licensed health care provider. A Medical Assistant Lead is capable of performing all aspects of a Medical Assistant role. Additionally, the Medical Assistant Lead proactively takes the initiative and serves as an informal leader with additional responsibilities related to clinic/service line/location. The Medical Assistant Lead serves as an ambassador, change agent, quality champion and mentor/resource to Medical Assistants by providing support, guidance and training as needed.

Requirements

High school diploma or equivalent
3 years of experience as a medical assistant
Basic Life Support (BLS) from the American Heart Association
Medical Assistant Certification
Advanced Clinical knowledge
Proficiency in using computers, software, and web-based applications
Effective verbal and written communication skills and ability to present information clearly and professionally to varying levels of individuals throughout the patient care process
Strong interpersonal and customer service skills

Responsibilities

Supports the patient and provider throughout the patient visit.
Ensures the patient and provider are prepared for the visit.
Ensures the patient’s questions are answered prior to leaving; prepares room for next appointment.
Provides excellent patient service through effective communication both over the phone and in person.
Performs basic laboratory tests, administers injections, and collects specimens.
Completes appropriate documentation including patient registration, preauthorizations or referrals as necessary.
Performs required responsibilities based on the standard work for their department with minimal supervision with the ability, skill and knowledge to work in more than one specialty area.
Surgery scheduling will also be part of this position.
Maintains required advanced, clinical knowledge, technical skills, training and credentials through personal professional development.
Maintains clinical supply inventory.
Serve as a resource and mentor for medical assistants providing training and coaching.
Meets the procedures of the Department of Transportation Workplace Drug and Alcohol Testing Programs, if working in an occupational health clinic.
Adapts behavior to the specific patient population, including but not limited to: respect for privacy, method of introduction to the patient, adapting explanation of services or procedures to be performed, requesting permissions and communication style.
Performs other duties as assigned.
Complies with all policies and standards.
Remains knowledgeable on current federal, state and local laws, accreditation standards or regulatory agency requirements that apply to the assigned area of responsibility and ensures compliance with all such laws, regulations and standards.
This employer maintains and complies with its Compliance & Privacy Program and Standards of Conduct, including the immediate reporting of any known or suspected unethical or questionable behaviors or conduct; patient/employee safety, patient privacy, and/or other compliance-related concerns.