Lead Medical Assistant

CenterWell • Plant City, FL

19h • Onsite

About The Position

The Lead Medical Assistant serves as the initial contact for patient care and is responsible for both administrative and clinical tasks. This role involves leading advanced, specialized administrative, operational, and customer support responsibilities, exercising independent initiative. The position reports to the Center Administrator. Conviva Senior Primary Care, part of Humana’s Primary Care Organization, provides proactive, preventive care to seniors, including wellness visits, physical exams, chronic condition management, screenings, and minor injury treatment. Conviva's innovative, value-based approach means each patient receives high-quality care, addressing physical, emotional, behavioral, and financial needs. CenterWell, a Humana company, is a leading healthcare services business focused on creating integrated and differentiated experiences that prioritize patients, resulting in accessible, comprehensive, and personalized high-quality healthcare. CenterWell is the largest provider of senior-focused primary care, a leading provider of home healthcare, and a leading integrated home delivery, specialty, hospice, and retail pharmacy, focused on the whole health and wellness of its patients.

Requirements

• Current certification or registration as a Medical Assistant through one of the organizations recognized by Conviva/Humana (Allied American Health (AAH), American Association of Medical Assistants (AAMA), American Medical Technologists (AMT), American Registry of Medical Assistants (ARMA) – Foreign Medical and Nurses Graduates only, National Association of Health Professionals (NAHP), National Association of Healthcare Technicians (NAHT), National Center for Competency Testing (NCCT), National Healthcareer Association (NHA), Medical Career Assessment (MedCA), and American Medical Certification Association (AMCA))
• Demonstrated experience in phlebotomy
• Experience with medication and vaccine administration
• 2+ years of supervisory or team lead experience in a clinical setting
• Minimum of 3 years of Medical Assistant experience
• Current CPR certification
• Participation in our Tuberculosis (TB) screening program

Nice To Haves

• 3+ years MA experience in PCO center
• Value-based Care experience including knowledge of HEDIS, CPT/ICD coding, and CAHPS/HOS Patient Experience
• Bilingual proficiency in English and Spanish - must pass proficiency exam before foreign language communication

Responsibilities

• Perform clinical tasks including taking vital signs, administering injections, collecting specimens, drawing blood, and conducting diagnostic tests
• Discuss symptoms with patients and input information into electronic medical records
• Sterilize and clean equipment and maintain examination rooms at an outpatient care site
• Collaborate with Physicians and Nurses
• Deliver direct patient care within scope of active certification
• Lead and coordinate advanced administrative and operational processes
• Monitor progress toward schedules and goals and oversee work of others

Benefits

• Medical benefits
• Dental benefits
• Vision benefits
• 401(k) retirement savings plan
• Time off (including paid time off, company and personal holidays, volunteer time off, paid parental and caregiver leave)
• Short-term disability
• Long-term disability
• Life insurance
• Bonus incentive plan

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed