Lead Medical Assistant - Meridian (1.0 FTE)

Neighborcare Health Career•Seattle, WA

1d•Onsite

About The Position

The Medical Assistant, Lead (MA) is a flow manager and a vital team member who performs delegated clinical and administrative duties providing direct support to primary care providers and direct care to patients. They work in partnership and joint accountability with other team members to achieve Neighborcare Health’s Mission, Guiding Principles, Service Commitments, and Goals.

Requirements

Ability to problem-solve and use conflict resolution skills when handling patient concerns and refer patients to appropriate designated personnel
Knowledge of confidentiality and privacy protocols in accordance with clinical policies and HIPAA requirements
Basic PC skills in MS Windows environment, 10-key and typing
Working knowledge of electronic health records (EHRs) and practice management systems
Intermediate knowledge of medical terminology
Excellent telephone and written communication skills as well as listening skills and ability to demonstrate tact and patience with callers
Ability to analyze and solve more complex problems that may require research and creative solutions and make sound decisions with limited supervision
Ability to develop successful interpersonal and professional relationships with diverse populations (leaders, clinical and non-clinical staff)
Strong organizational skills to prioritize multiple tasks
High school diploma or equivalent
A current Washington State Dept. of Health Medical Assistant, Certification or Medical Assistant, Interim
BLS Certification
Minimum of one (1) year of customer service experience
Minimum of one (1) year of Back Office or Medical Assistant experience in an ambulatory clinic experience

Nice To Haves

Prior experience as a medical assistant
Prior experience in primary care or community health environment
Prior experience with diverse populations
Bi-lingual skills
Two or more years of Back Office or Medical Assistant experience
Experience in coaching and/or lead roles

Responsibilities

Perform duties and responsibilities with excellence, enthusiasm, great service orientation demonstrating courteous behaviors and mannerisms, and by anticipating medical provider's needs
Demonstrate flexibility and readily assist other staff members.
Maintains a safe and healthy work environments for patients, self and other
Prepare examination and treatment rooms for use by medical providers by cleaning, stocking and arranging supplies, equipment and instruments
Completes pre-visit planning ensuring care gaps and necessary follow-up items are identified prior to the visit and conduct huddles with providers to prepare for the day.
Greets and escorts patients to examination or treatment room in a respectful, warm and caring manner.
Keeps patients, medical providers, and other team members, informed of medical provider's status and/or time delays throughout the day
Interview patient to determine reason for visit; takes patient's vital signs, e.g., blood pressure, pulse, respiration, temperature, height and weight; blood draws, immunizations, records information in patient's medical record; and reports findings to appropriate personnel, according to WAC standard requirements
Instruct and/or assist patients in preparation for scheduled procedures, in a caring and courteous manner.
Be present for document informed consent process in EHR
Perform appropriate basic, routine and regular delegated medical functions as directed and within appropriate scope of practice as interred by knowledge, skill level, and Neighborcare Health guidelines (e.g.., vision screening, ear irrigations, hearing tests, hematocrit, tonometry measurements, EKG tests, collecting throat, wound, and sputum specimens, and urine cultures) using appropriate instruments, techniques, and specimen labeling process
Support medical providers performing routine examination and treatment procedures by attending patient during procedures and providing appropriate supplies and instruments
Perform routine clerical and reception duties, as required, such as, maintaining departmental logs, answering telephones and taking massages, and scheduling patient appointments
Perform other duties as assigned, such as assisting in orienting and training new staff members, transporting equipment or patients, and stocking shelves.
Assist with patient de-escalation and service recovery using trauma-informed approaches
Support onboarding, training, and orientation of MAs in partnership with Regional Operations Manager
Provide feedback to Regional Operations Manager and help identify training gaps or workflow issues
Support with MA recruitment and participate in back-office meetings, huddles, and staff meetings
Support with vaccine management, including monthly reporting
Generate, review, and help act on relevant back-office reports as requested
Champion site level process improvement initiatives and help update training materials or knowledge guides
Facilitate routine clinic tasks such as stocking, inventory, transporting equipment, and ordering supplies
Perform other duties as assigned by Regional Operations Manager or Site Leadership
Facilitate site-level infection prevention compliance. Ensure timely review, follow-up, and completion of sterilization tracking and quality control reporting.
Support the implementation and maintenance of standardized medical back-office workflows in partnership with site and regional leadership, ensuring alignment with organizational standards and regulatory requirements