Lead Medical Assistant

Proliance Surgeons•Bellevue, WA

10d•$24 - $42•Onsite

About The Position

The Medical Assistant Lead supports clinic operations by providing direct patient care while assisting in coordinating the daily activities of the medical assistant team. This role serves as a liaison between MAs and clinic leadership, guiding day-to-day workflow and supporting new and existing staff in delivering high-quality patient care. The MA Lead is responsible for maintaining clinical supplies, ensuring documentation accuracy, promoting team communication, and optimizing patient flow and experience, in accordance with OSHA/WISHA and other regulatory guidelines.

Requirements

High school graduate or equivalent
2+ years of experience as a Medical Assistant in a clinical setting required
Basic knowledge of medical terminology and medications
Familiarity with or working knowledge of Electronic Medical Records
Basic computer knowledge and skills, including data entry
Superior customer service skills
Impeccable integrity
Great interpersonal skills, demonstrating patience, compassion, empathy, and the ability to work well with all types of people
Adherence to all safety, risk management and precautionary procedures, including consistent respect for confidentiality (HIPAA)
Use time efficiently, with attention to quality, detail, accuracy, and completion
Consistency, timeliness, and dependability
Effective team membership, supporting and working with others to achieve common goals
Ability to adapt to continuous change/flexibility
Demonstrated ability to continuously learn
Self-motivated; able to work with increasing independence, overcome obstacles and challenges with little supervision
Clear oral and written communication skills
Demonstrated aptitude to organize and prioritize work
Critical thinking and problem-solving skills
Skilled in coping with fast-paced, often stressful situations with unpredictable circumstances in a professional, safe, and efficient manner
Ability to guide, mentor, and support team members without direct supervisory authority
Able to act as a point of contact for clinical and workflow questions within the MA team
Shows initiative in identifying workflow issues and suggesting improvements
Supports a team-based care environment and models professionalism and collaboration

Nice To Haves

Graduate of an accredited Medical Assistant Program preferred, but not required
Current Washington State Medical Assistant Certification preferred, but not required
Experience supporting peers, training new staff, or coordinating workflow preferred

Responsibilities

Perform standard MA responsibilities including rooming patients, obtaining vitals, and assisting providers during exams and procedures
Prepare, clean, and restock exam rooms; manage clinical supplies and instruments
Document patient interactions accurately in the electronic medical record
Assist with phone triage, follow-up calls, and patient communication as needed
Ensure adherence to HIPAA and clinical safety protocols
Act as a point of contact for MA peers, answering clinical workflow questions and offering guidance
Support onboarding and peer training of new MAs
Monitor daily MA task completion and help prioritize workload when needed
Communicate workflow issues or staff needs to clinic leadership
Foster a supportive, team-oriented environment by modeling professionalism and patient-centered care
Assist in coordinating daily MA coverage and scheduling adjustments
Participate in team huddles and act as liaison between MAs and management
Help track supply needs and support inventory organization