Lead Medical Assistant- (Raleigh, NC)

Alignment Healthcare•Carolina, NC

12d•Onsite

About The Position

Alignment Health is seeking a Lead Medical Assistant to join their team. This role is responsible for performing all medical assistant duties with a high level of competency, managing patient flow, and potentially assisting with reporting, inventory management, and training new staff. Alignment Health is a growing company focused on serving seniors and the chronically ill, offering opportunities for growth and meaningful work.

Requirements

3 years of experience as a Medical Assistant preferably in a physician office including working knowledge of managed care.
Medical Assistant from an accredited school of training required.
Ability to communicate positively, professionally and effectively with others; provide leadership, teach and collaborate with others.
Effective written and oral communication skills; ability to establish and maintain a constructive relationship with diverse members, management, employees and vendors.
Ability to perform mathematical calculations and calculate simple statistics correctly
Ability to prioritize multiple tasks; advanced problem-solving; ability to use advanced reasoning to define problems, collect data, establish facts, draw valid conclusions, and design, implement and manage appropriate resolution.
Effective problem solving, organizational and time management skills and ability to work in a fast-paced environment.
MA Certification or LVN/LPN Certification.
CPR/First Aid Certification

Nice To Haves

Experience working with Medicare population preferred.
Experience working with internal medicine offices
LVN/LPN or other higher nursing certifications accepted as well.
Bi-lingual (English/Spanish) preferred, but not required.

Responsibilities

Assists in training new medical assistants as assigned by supervisor
Assists in completing weekly/monthly reports such as infection control logs, administrative reports, etc.
Oversee the day-to-day clinic operations
Manages patient flow including assisting with timely processing of all patients from checking in to checking out.
Assists operations manager in managing supply inventory for medical and office supplies
In absence of manager, be point of contact for team
Participates in process improvement activities for the team and provide guidance on best practices
Completes all basic patient intake with demonstrated competency.
Completes all patient check in functions including eligibility verification, appointment scheduling, confirmation, arrival of member within the EMR system and checkout.
Completes HEDIS and all other clinical alerts tasked to a medical assistant role per protocols including management of home monitoring systems if applicable
Delivers on excellent customer service for every member including assisting with care coordination needs such referrals, enrollments in chronic disease management programs, etc.
Facilitates member concerns, complaints or coordination needs regarding services at Alignment clinics, primary physician’s offices, any network provider or with health plan.
Other duties as assigned.