Lead Medical Assistant (Bilingual; English/Spanish)

ESPERANZA HEALTH CENTERS • Chicago, IL

12d • $23 - $27 • Onsite

About The Position

The Lead Medical Assistant (MA) plays a critical role in supporting the clinical team and ensuring efficient, high-quality patient care. This individual serves as both a clinical resource and a mentor to other Medical Assistants, fostering a collaborative environment while promoting best practices in patient care. The Lead MA also assists in day-to-day clinical operations, ensuring smooth workflow, and adherence to clinical protocols within the Patient-Centered Medical Home (PCMH) model.

Requirements

• 3-5 years of experience as a Medical Assistant required, preferably in a community health setting.
• High school diploma or equivalent required.
• Completion of an accredited Medical Assistant program required.
• Certified Medical Assistant (CMA) or Registered Medical Assistant (RMA) required.
• Bilingual English/Spanish proficiency required.
• Current CPR certification.
• Strong clinical skills in patient care, specimen collection, and clinical procedures.
• Excellent communication and interpersonal skills to foster a collaborative team environment.
• Strong organizational skills with the ability to prioritize tasks and manage time effectively.
• Proficiency in Electronic Health Records (EHR) and Microsoft Office applications.

Nice To Haves

• Prior leadership or supervisory experience preferred.

Responsibilities

• Provide guidance, support, and mentorship to the Medical Assistant team, acting as a clinical resource for questions and troubleshooting.
• Assist in onboarding and training new Medical Assistants.
• Monitor the performance of Medical Assistants, offering feedback and ensuring compliance with clinical protocols.
• Collaborate with the clinical team to promote patient safety, quality care, and infection control practices.
• Assist in direct patient care, including vital signs, rooming patients, administering vaccines, drawing blood, and preparing patients for exams and procedures.
• Support clinicians with minor procedures, specimen collection, and documentation in the Electronic Health Record (EHR) system.
• Educate patients on health maintenance, chronic disease management, and preventive care under the direction of clinicians.
• Ensure exam rooms are stocked and maintained, managing clinical supplies and inventory.
• Manage vaccine inventory and cold chain processes for all stock types to ensure timely and safe access to immunizations.
• Coordinate daily MA staffing and patient flow to maximize provider efficiency and reduce patient wait times.
• Assist in maintaining accurate and complete patient records, ensuring all clinical documentation is completed in a timely manner.
• Participates in quality improvement initiatives and projects aimed at improving clinical outcomes and patient satisfaction.
• Ensure compliance with organizational policies, regulatory requirements (HRSA, OSHA, etc.), and PCMH standards.
• Conduct audits on clinical procedures, equipment checks, and infection control measures as needed.
• Facilitate clear communication between clinical staff, providers, and patients to ensure coordinated care delivery.
• Attend and contribute to regular clinical and operational meetings.

Benefits

• BCBS Medical PPO Plans
• Ameritas Dental
• Eye Med Vision
• Tuition Reimbursement up to $5,000 per year
• 10 Paid Holidays and 16 Days of Paid Time Off

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED