Lead Medical Assistant MA Family and Pediatrics Middletown CT

UnitedHealth Group•Middletown, CT

5d•$18 - $32•Onsite

About The Position

Opportunities with ProHealth Physicians, part of the Optum family of businesses. When you work at ProHealth Physicians, your contributions directly sustain the health and well-being of our community. Discover high levels of teamwork, robust medical resources and a deep commitment to exceptional care and service. Join a leading community-based medical group and discover the meaning behind Caring. Connecting. Growing together. Are you ready to make a positive impact in health care? If so, you're the missing piece in our care team. As part of the Optum and UnitedHealth Group family, ProHealth Physicians offers new opportunities for growth. Here, you'll experience: Exceptional teamwork Robust medical resources Passionate professionals with a focus on patient-centered care

Requirements

High School Diploma or GED
Graduate of Accredited Medical Assistant program
Certified Medical Assistant or Registered Medical Assistant
1+ years of MA experience in a primary care setting

Nice To Haves

Phlebotomy experience
Intermediate level of computer proficiency in Microsoft Office
Fully proficient in all medical assistant job functions
Experience working with Epic
Knowledge of medical terminology
Knowledge of ICD - 10 and CPT coding

Responsibilities

Provide patient care, clinical summary and direction on next steps or follow up
Perform phlebotomy for patients as needed
Act as a member of the care team, including preparing patients to be seen by collecting and recording clinical information as per protocol
Manage patients according to approved protocols and consistent with appointment and scheduling guidelines
Carry out standing orders consistent with practice policies and procedures
Document all patient interactions and other clinical activities accurately and in a timely manner in the electronic health record (EHR)
Schedule tests, treatments and follow up visits on behalf of patients; assist patients with identifying suitable outside resources for disease management and other services; refer patients when appropriate
Answer and document patient phone calls; take complete messages and route to providers as needed using the EHR
Monitor task buckets in order to respond to tasks in a timely manner, follow up on overdue orders/worklists and monitor status of critical referrals
In coordination with Regional Nurse Managers, maintain oversight of temperature monitoring
Assist care team to assure smooth office operation and delivery of excellent service through teamwork
Provide attention to patients in a manner that builds confidence, trust and loyalty
Demonstrate respect for patients and ProHealth staff by presenting a friendly, courteous manner at all times and maintaining patient confidentiality
Maintain open lines of communications with care team and Regional Management team
Maintain knowledge of current coding, OSHA and CLIA regulations and company policies
Adhere to all patient safety initiatives and infection control regulations
Suggest and participate in organizational initiatives and projects including workflow improvement initiatives
Orient new employees, train staff as directed, and may serve as preceptor
Serve as office liaison with internal stakeholders
May be required to float to other regional offices on ad hoc basis as necessary
Perform other duties as assigned