Lead Medical Assistant-Canton Internal Medicine

Beth Israel Lahey Health•Canton, OH

11d•$23 - $31•Onsite

About The Position

When you join the growing BILH team, you're not just taking a job, you’re making a difference in people’s lives. Reports to: Practice Manager or Ambulatory Practice Coordinator with input from assigned physician(s), nurses or other health care providers. Responsible for delivering the highest quality service to patients while contributing to the smooth functioning of practice operations.

Requirements

High School diploma or GED required.
Certificate 1 Medical Assistant Certificate required.
3-5 years related work experience required.
Graduate of an accredited Medical Assistant program.
Experience with computer systems required, including web based applications and some Microsoft Office applications which may include Outlook, Word, Excel, PowerPoint or Access.

Nice To Haves

1-3 years of experience as a Medical Assistant in a primary care setting.
Certified Medical Assistant

Responsibilities

Serves as a coach, role model/mentor, providing support, training and sharing knowledge with other Medical Assistants, MA student externs and Practice Assistants in the practice.
Makes recommendations on how resources can be used differently and more effectively.
Acts as a team leader for small projects or in the absence of the Manager.
Serves as first point of contact for the practice, assigns tasks to MA staff, prepares and adjusts staff MA schedules, Identifies and resolves OSHA compliance issues, expired supply management, assists with point of care testing and tracks test results.
Collaborates with team; solicits thoughts and ideas from others and incorporates them to produce quality processes.
Greet patients & escort to exam rooms, and serves as a communication resource.
Asks appropriate questions and solves problems.
Takes complete and accurate information from patients in person and by phone, prioritizing and communicating the information to providers appropriately.
Responds quickly and courteously to phone calls and requests.
Seeks assistance from supervisor and others appropriately.
Ensures availability of x-rays, lab slips, medical records and pertinent info.
Obtains vitals, weight, blood pressure, pulse and temperature, performs EKGs, injections and/or phlebotomy, & assists providers.
Performs departmental screening, lab tests and specimen collection.
Implements quality control standards.
Follow up on lab orders and communicate with Practice Manager.
Assists with procuring medical records.
Ensures patient records and relevant documents filed in the record have appropriate patient identification.
Adds new medications to patient record in EMR system.
Assemble records according to BIDHC/APG policy and handle requests for patient information according to established guidelines.