Lead Medical Assistant - Psychiatry

UCFS Healthcare•Norwich, CT

12d•$50,000 - $52,000•Hybrid

About The Position

UCFS strives to use person-centered care to improve the health and well-being of everyone in our community. We are currently seeking a Lead Medical Assistant - Psychiatry to assist the psychiatric and primary care providers with ensuring patients are met with quality care, well-documented treatment, and welcoming spaces. Maintains clinical areas based on infection control standards and patient flow expectations. They will sustain a line of communication with the psychiatric provider, primary care providers, and patients. During patient care, they will implement any and all quality care, infection control, and patient flow initiatives, policies, and procedures to enhance the patient experience. The Lead Medical Assistant - Psychiatry will lead an assigned team of Medical Assistants in their onboarding, training, support, and coverage.

Requirements

High school diploma
Certified Medical Assistant
2 years’ experience of medical assisting - Ambulatory Care experience preferred
1 year of experience completing prior authorizations
1 year of experience in clinical psychiatric services highly preferred
Current CPR certification
Current MA or CNA certificate
Excellent communication and interpersonal skills.
Ability to work effectively in a team-oriented environment.
Compassionate and patient-centered approach to care.
Proficient in electronic health record (EHR) systems (EPIC preferred) with working knowledge of MS Office.
Strong organizational and time management skills.
Exceptional interpersonal, customer service, and bedside manner.
Ability to travel to other UCFS locations as needed for coverage.

Nice To Haves

Ambulatory Care experience preferred
clinical psychiatric services highly preferred
EPIC preferred

Responsibilities

Responsible for the onboarding, training, support, and coverage for all Medical Assistants under their Supervisory Responsibilities.
Establishes the Medical Assistant schedules.
Completes all performance evaluations, performance improvement plans, and additional items associated with the fulfillment of their direct reports’ job duties.
Prepares the patients for examination by escorting patients to rooms, obtaining and recording assessment information, performing screening tests and procedures, and preparing specimens for transportation.
Monitors patient medication intake.
Completed medication referrals as ordered by the provider.
Coordinate outside referrals to radiology as ordered by the provider.
Demonstrates flexibility in the work schedule to provide the most efficient and effective support for patients and providers.