Lead Mechanical Mission Critical Service Technician

Upchurch•Austin, TX

3d•Onsite

About The Position

This role supports colocation, hyperscale, enterprise, and edge data centers by executing disciplined preventive, corrective, and condition-based maintenance on mission-critical cooling and mechanical systems. The Lead Mission Critical Services Technician is responsible for oversight of assigned team that is maintaining, troubleshooting, pre-commissioning, and servicing mechanical and HVAC systems that directly support data center uptime and reliability. Unlike traditional comfort-cooling roles, this position operates in high-availability environments where procedural compliance, redundancy awareness, and precision execution are mandatory. Lead Technicians schedule and support the preventive maintenance (PM), corrective maintenance (CM), and emergency response activities on mission-critical cooling based on SLAs of 2-8 hours and mechanical systems while adhering to strict Method of Procedure (MOP), safety, and change-management standards.

Requirements

High school diploma or equivalent; technical/vocational training preferred
People Management experience
EPA Section 608 Certification (Universal or applicable type)
Ability to read P&IDs
Ability to read Mechanical schedules
Ability to read Electrical one-lines
Ability to read Electrical panel schedules
Ability to read OEM documentation
Ability to read MOPs and SOPs
Valid driver’s license
Ability to work in live critical environments
Willingness to travel to support service region
5+ years HVAC/mechanical experience
Strong mission-critical or data center background

Responsibilities

Familiarization of working in a data center mission critical environment.
Understanding the cooling and power infrastructure systems in data centers.
Aggressive approach in safety practices, human performance, procedural compliance, and must be detail-oriented.
Familiar with preventive and corrective maintenance on data center mechanical or electrical systems (specialized in one discipline), including but not limited to: CRAH / CRAC units, Chilled water systems, Pumps, valves, strainers, and heat exchangers, Cooling towers, adiabatic systems, and fluid loops, DX, split, and supplemental cooling systems, Switchgear (Low Voltage and Medium Voltage), Distribution (Switchgear, Power Distribution Units, Automatic Transfer Switch, Remote Power Panels), Battery Systems, Rectifiers, Inverters, UPS Systems, General building mechanical and electrical.
Execute work through our field management system using approved MOPs, SOPs, and change-management processes.
Drive team performance, setting clear project and service contract expectations
Conduct regular check-ins to facilitate performance reviews
Maintain system redundancy and awareness of upstream/downstream impacts.
Respond to alarms, degraded performance, and emergency service calls per SLA.
Document all work, readings, inspections, and system conditions accurately.
Follow strict safety protocols (LOTO, PPE, site rules, confined space, etc.).
Participate in on-call rotations and scheduled maintenance windows.
Complete required overall company and data center specific training via Upchurch University LMS DC|MC program.
Serves as technical authority for assigned mechanical and/or electrical systems.
Leads execution of complex MOPs, outages, and recovery procedures.
Performs advanced diagnostics and root-cause analysis.
Reviews and improves SOPs, PM scopes, and maintenance strategies.
Mentors Level I, II, and III technicians.
Interfaces directly with client operations and service management.
Supports condition-based and predictive maintenance programs.
Identifies risk, reliability gaps, and lifecycle improvement opportunities.