Lead Mechanic -Queens

Veo - Operations Careers • New York, NY

11h • Onsite

About The Position

At Veo, our mission is to end car dependency by making clean transportation accessible to all. A leading shared micromobility provider in North America, Veo provides millions of bike and scooter rides annually in over 60 cities and universities from Los Angeles to New York City.
Veo offers the most diverse and accessible vehicle fleet in the country built to expand who can ride and what trips are possible. We design and manufacture our vehicles, hardware, and software systems in-house and operate our local markets directly to ensure safe and reliable service. As the first profitable micromobility company in North America, Veo is built for long-term growth and partnership with cities.
Veo has been recognized as one of Fast Company’s Most Innovative Companies and a Top GreenTech Company by TIME. As we continue to scale, we are looking for exceptionally talented individuals who are excited to help shape the next era of micromobility.
As Veo's Tech Lead, you'll help lead our innovative dockless micro-mobility program. You'll play a vital role in the program’s success, from leading the team, to ensuring efficient daily operations, to answering customer service requests. This person will have a bias for action and excellent customer service skills.

Requirements

• Prior experience leading or mentoring teammates
• A willingness and ability to work a variety of days and shifts, primarily evenings and weekends
• Exceptional communication and attention to detail
• Passion for dockless scooter sharing and sustainable transportation
• Ability to lift up to 60 lbs scooters without assistance

Responsibilities

• Perform field tasks: swapping batteries, rebalance vehicles, respond to on-demand requests to locate/retrieve scooters
• Address complaints received by email or Zendesk by solving the issue or addressing it to a field tech
• Train new technicians in shift priorities, start and end of shift SOPs, and in company systems (upkeep, WIW, TechApp)
• Ensure that warehouse is organized and up to standards
• Batteries are being cycled correctly and vehicles are placed in the right position
• Assist with other tasks assigned by Operations Manager

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed
• Number of Employees: 11-50 employees