Lead Massage Therapist

Auberge Collection•Johns Island, SC

6d•Onsite

About The Position

As a Lead Massage Therapist, you will be responsible for providing Massage and Spa services to guests with unparalleled personalized service, professionalism, and exceptional knowledge in the field of the healing arts. You will serve as the example for other providers. This role involves greeting guests warmly, escorting them to and from treatment rooms, and attending to their immediate needs throughout their spa visit. You will prepare treatment rooms to client specifications while adhering to property service standards, perform necessary prep work, and properly clean and restock the room. Ensuring guest comfort and safety throughout the treatment is paramount, as is maintaining professional ethics and providing personalized service. You will maintain the work area with necessary supplies, ensuring the room and all other spa areas, including locker rooms, are immaculate at all times. Upholding sanitation and sterilization standards as directed by law and spa policies is crucial. You will communicate any occurrences involving staff or guests, including complaints or misconduct, to management. Additionally, you will actively promote the spa, its treatments, services, sessions, retail products, programs, promotions, and discounts.

Requirements

Minimum of 2 years experience as a licensed massage therapist
Massage Therapist State License required
Have a personality that constantly goes above and beyond
Attention to detail
Ability to work a flexible schedule, including weekends and some holidays, according to department needs
Prolonged periods of standing/engaging in physical activity

Responsibilities

Greet guests warmly and escort guests to and from treatment rooms while attending to any immediate needs throughout their Spa visit.
Prepare treatment rooms to client specifications while also adhering to the property service standards.
Perform prep work and properly clean and restock the room as required and needed.
Ensure guest comfort and safety throughout the treatment.
Maintain professional ethics while ensuring personalized service is provided to each guest so they feel their needs are met.
Maintain the work area with necessary supplies. Ensure the room is immaculate at all times as well as cleanliness of all other spa areas including locker rooms.
Uphold the standards of sanitation and sterilization as directed by law and the spa’s policies and procedures.
Communicate to management any and all occurrences involving staff or guests in the spa including guest complaints or misconduct.
Actively promote the spa, treatments, services, sessions, and retail, as well as programs, promotions and/or discounts available.
Regularly attend, participate in and support training and staff meetings for the spa.