Lead Massage Therapist

AccorHotel • Austin, TX

21h • Onsite

About The Position

This position is for a Lead Massage Therapist at Fairmont Austin, a luxury hotel with extensive guest rooms and event space. The role involves ensuring departmental goals are met, training and motivating colleagues, and serving as a liaison between the hotel and the spa industry. The Lead Massage Therapist is responsible for the professional delivery of information to guests, maximizing schedules and revenue, maintaining adequate inventories, and ensuring all colleagues are versed in health and safety protocols. This role also involves tracking provider licenses, administering staff training in various spa operations, and ensuring effective communication across hotel departments.

Requirements

• License Massage Therapist required
• Desire to provide phenomenal Guest experiences.

Nice To Haves

• Minimum of 2 years’ experience in a spa or related field an asset.
• Experience in the hospitality industry an asset.

Responsibilities

• Consistently offers professional, engaging and friendly service
• Ensure the execution of all departmental goals.
• Train and motivate all colleagues.
• Serve as a link between the hotel and the spa industry.
• Provide and take responsibility for the professional delivery of all information to guests (issue resolution)
• Maximizing schedules / resources thereby maximizing revenue.
• All colleagues versed in health and safety
• Maintain adequate inventories
• Dispenses product as needed
• Maintain thorough knowledge of competitors, including location, product offering, pricing, and promotions and sales techniques.
• Tracks all provider licenses re: expiration dates.
• Administration and implementation of staff training in all aspects of the spa’s operations (business telephone usage, guest relations, retail sales, spa services & treatments).
• Ensure effective communication amongst all departments within the hotel.
• Other duties as assigned

Benefits

• Paid time off
• Medical, Dental and Vision Insurance
• 401k
• Complimentary shift meal
• Employee benefit card offering discounted rates in Accor worldwide for you and your family
• Learning programs through our Academies designed to sharpen your skills
• Opportunity to develop your talent and grow within your property and across the world
• Ability to make a difference through our Corporate Social Responsibility activities, like Planet 21

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed