Lead Massage Therapist

The NOW Roseville•Roseville, CA

1d•Onsite

About The Position

The Lead Massage Therapist is responsible for the leadership and mentoring of the Massage Therapy team and assisting the Management in facility needs. This includes the same responsibilities as a Massage Therapist, leading by example. The Lead MT will be responsible for the onboarding and maintaining of brand standards through service flow and protocol, coaching MTs, and assisting with scheduling, goal setting, guest experience, and recovery. While a list of essential job duties is provided, flexibility and adaptability are necessary as ad hoc and additional responsibilities will undoubtedly arise in this leadership position. The NOW Massage was designed as an oasis to disconnect from the outside world and reconnect within, aiming to offer high-quality, customizable massage services without the time commitment and cost of a traditional spa. Its interiors are recognized for their elevated aesthetic, inspired by exotic destinations. With boutiques expanding across the United States, The NOW Massage seeks to bring its crafted menu, healing products, and signature design to more cities. The company's mission emphasizes self-care as essential, providing a refuge to disconnect and reconnect, encouraging individuals to show up for themselves to better support others. Services are designed to be convenient, affordable, and high-quality, with customizable enhancements. The company values include living in the now (being present, recharging), kindness (positive energy, warmth, compassion, giving back), caring for those who care for others (valuing, recognizing, rewarding team members), and authenticity (open and transparent communication).

Requirements

Experience as a lead and/or trainer Massage Therapist
Strong communication and coaching skills
License/certification required in state of practice. Must present a license/certificate during the interview process and maintain it throughout employment if hired.
Knowledge of Swedish and Deep Tissue Massage and other modalities.
Excellent guest service skills.

Responsibilities

Perform all essential Massage Therapist duties and maintain excellent attendance.
Represent The NOW with inspiring professionalism and a commitment to an inclusive workplace.
Assist management with boutique operations and serve as a liaison between Massage Therapists and the Leadership Team.
Manage time-off requests, provide shift coverage, forecast hiring needs, and participate in candidate interviews.
Conduct quarterly inventories of linen and equipment to ensure operational readiness and plan replacements.
Provide orientations, lead service training for new Massage Therapists, and coordinate team meetings.
Collaborate with the Leadership Team by sharing feedback and suggestions for ongoing improvements.