Lead Massage Therapist
About The Position
As a Lead Massage Therapist at Westgate Resorts, you are responsible for supporting the leadership standard in the spa. You will provide outstanding customer service to guests and fellow team members. You will function in a supervisory role to assist with technician training & scheduling, act as a support for the front desk area, and support the spa director with various projects. You will maintain quality control with service protocol, assist with product cost containment, and assist with inventory ordering. You will enhance & support the service philosophy of Serenity Spa by maintaining a positive, leadership attitude. You will demonstrate Westgate’s core values of Passion, Integrity, and Work Ethic in every interaction with guests and team members. Embrace and support the Principles of Service of the Westgate Resort. Set excellent customer service and professional work examples for all team members by contributing to all departments as often as possible. Use and emphasize spa vocabulary, professional standards, and attention to quality, consistency, and detail. Maintain confidentiality in all personnel matters. Maintain a positive attitude and contribute toward a quality work environment. Facilitate understanding, appreciation and compliance with all health and sanitation laws and rules. Oversee training and developing of technical team, ensuring thorough product knowledge, quality control skills, acceptable time management, proper aesthetic standards, sanitation and safety, and exceptional customer service. Stay abreast of emerging products, treatments, and trends in the Spa industry. Be flexible with schedule to accommodate emergencies that may arise. Oversee the scheduling of guest appointments and massage therapist schedules as needed, including shift coverage for vacations and day of emergency coverage. Balance the massage therapist’s schedules before pre-shift of each shift. Meet one on one with massage therapists to discuss goals, concerns and to touch base. Assist guests with any complaints professionally and courteously, ensuring complete guest satisfaction as needed. Track Inventory and place orders in a timely manner to keep department in stock of all products needed. Learn ordering, payroll and other managerial duties necessary if manager is unavailable. Act as Manager on Duty when manager is not in the spa.
Requirements
- 1-year experience in spa environment
- Massage Therapist as required by the Department of Professional Licensing.
- Retail/business understanding, including time management, self-motivation, conflict resolution and problem-solving abilities are required.
- Must have strong organizational skills and basic computer skills.
- Must have professional appearance and demeanor.
- Must show commitment to quality customer service.
- Full-time, flexible schedule is necessary with workdays determined by business needs.
- Willingness to commit to 10 hours per week performing lead duties.
- Excellent attendance is required.
- Must be a team player, be detail-oriented and can multi-task.
- Ability to communicate in a high-stress situation.
Responsibilities
- Support the leadership standard in the spa.
- Provide outstanding customer service to guests and fellow team members.
- Function in a supervisory role to assist with technician training & scheduling.
- Act as a support for the front desk area.
- Support the spa director with various projects.
- Maintain quality control with service protocol.
- Assist with product cost containment.
- Assist with inventory ordering.
- Enhance & support the service philosophy of Serenity Spa by maintaining a positive, leadership attitude.
- Demonstrate Westgate’s core values of Passion, Integrity, and Work Ethic in every interaction with guests and team members.
- Embrace and support the Principles of Service of the Westgate Resort.
- Set excellent customer service and professional work examples for all team members by contributing to all departments as often as possible.
- Use and emphasize spa vocabulary, professional standards, and attention to quality, consistency, and detail.
- Maintain confidentiality in all personnel matters.
- Maintain a positive attitude and contribute toward a quality work environment.
- Facilitate understanding, appreciation and compliance with all health and sanitation laws and rules.
- Oversee training and developing of technical team, ensuring thorough product knowledge, quality control skills, acceptable time management, proper aesthetic standards, sanitation and safety, and exceptional customer service.
- Stay abreast of emerging products, treatments, and trends in the Spa industry.
- Be flexible with schedule to accommodate emergencies that may arise.
- Oversee the scheduling of guest appointments and massage therapist schedules as needed, including shift coverage for vacations and day of emergency coverage.
- Balance the massage therapist’s schedules before pre-shift of each shift.
- Meet one on one with massage therapists to discuss goals, concerns and to touch base.
- Assist guests with any complaints professionally and courteously, ensuring complete guest satisfaction as needed.
- Track Inventory and place orders in a timely manner to keep department in stock of all products needed.
- Learn ordering, payroll and other managerial duties necessary if manager is unavailable.
- Act as Manager on Duty when manager is not in the spa.
Benefits
- Comprehensive Health Benefits – Medical, Dental, and Vision Coverage
- Paid Time Off – Vacation, Sick, and Personal Time to Recharge
- Paid Holidays
- 401(k) with Generous Company Match to Support Your Future
- Daily Pay – Access Your Earnings When You Need Them
- Family-Focused Benefits – Pregnancy, Parental Leave, and Adoption Assistance
- Wellness Programs to Support Your Well-Being
- Flexible Spending Accounts (FSA)
- Tuition Assistance to Help You Grow Your Career
- Military Leave
- Employee Assistance Program (EAP) – Support When You Need It Most
- Life, Disability, Accident, Critical Illness, and Hospital Insurance
- Pet Insurance for Your Furry Family Members
- Loyalty Program – Exclusive Discounts on Hotels, Cruises, Resorts, Restaurants, Entertainment, and More
- Low-Cost Gym Membership
- NEW! David A. Siegel Legacy Scholarship – Up to $40,000 for Team Members’ Dependents
- Career Growth and Advancement Opportunities
- Community Involvement – Give Back and Make an Impact
- Highly Discounted Epic Locals Ski Pass, While Supplies Last
- FREE Ski, Snowboard and Mountain Bike Equipment Rentals
- FREE Garage Parking
- $2.00 in Meals in Team Member Breakroom
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
