Lead Maintenance Technician (Villages)
About The Position
The Lead Neighbor Service Technician is responsible for all general apartment maintenance in order to maintain and preserve the Neighborhood and to provide a quality living environment for our Neighbors. This role focuses on customer service, ensuring Neighbors feel at HOME and are proud to live in the community. Daily operations include timely completion of apartment turnovers, troubleshooting and repairs of mechanical systems, scheduling outside vendors, tracking budgets and financials, and performing administrative support duties for maintenance activities. As a lead, this position involves mentoring, providing guidance and leadership to the team, and helping the Neighborhood achieve financial goals through cost management and resourcefulness.
Requirements
- A High School Diploma or General Education Degree (GED) is required.
- Minimum three certificates from related institutions reflecting completion of maintenance related courses, such as: BOMA, IREM and/or vocational programs.
- Available for on-call services and weekends.
- Minimum of three to four years experience and/or training in apartment maintenance.
- Mastered the basics of plumbing, painting, electrical, carpentry, and appliance repairs.
- Knowledge of safety policies and procedures.
- Minimum of one year supervisory experience.
- Ability to speak, communicate, read, write and understand the primary languages used in the workplace including, but not limited to, English.
- Basic computer proficiency and understanding of building materials and tools.
- Ability to use Yardi and manage work orders through technical systems.
- Requires standing, climbing, balancing, sitting, walking, repetitive motions, hearing, and visual acuity.
- Some work tasks are performed outdoors.
- Must be able to lift up to 50 lbs. occasionally.
Nice To Haves
- Two or more years of supervisory experience is preferred.
Responsibilities
- Responsible for all general apartment maintenance to maintain and preserve the Neighborhood and provide a quality living environment.
- Ensure Neighbors feel at HOME, are well-cared for, and are genuinely proud to live in the community.
- Responsible for the timely completion of all phases of apartment turnovers.
- Troubleshoot and repair most major and all minor mechanical systems.
- Help with scheduling outside vendors.
- Track budgets and financials.
- Perform administrative support duties for all maintenance related activities.
- Mentor others, provide guidance and leadership to the team.
- Help the Neighborhood achieve their financial goals through managing costs and being resourceful.
- Lead by example, setting the standard for the team.
Benefits
- Medical; Vision; Dental: 100% Company-paid plans (including eligible dependents) and affordable buy-up options
- Life Insurance; Accidental Death & Dismemberment Insurance; Long Term Disability
- Behavioral Health Program Accessible 24/7
- Tax-Free Flexible Spending Accounts
- 401(K) Retirement Plan with Employer Matching
- Recognition & Rewards Program (Torch)
- Vacation: 10 days per year with accrual increasing over time
- Anniversary Vacation: 40-hour Vacation Granted at Tenured Milestones
- Sick Leave: 9 days per year
- 12 paid holidays, including your birthday!
- Paid Volunteer Time
- Tenure-based Housing Discounts
- Educational Assistance, Tuition Reimbursement
- Discretionary Semi-Annual Bonus Plan
- Standby Pay & On-Call Premium Pay
- Other Bonuses & Incentives where Applicable: Referral Bonus, Training Coach Bonus, Renovation Bonus, Lease-Up Bonus, Leasing & Occupancy Contests
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
