Lead Maintenance Technician - Regional Operations Specialist

Kettler Enterprises•McLean, VA

7d•Hybrid

About The Position

KETTLER is a leading multifamily development, investment, and property management company in the Mid-Atlantic and Southeastern United States. The Regional Operations Specialist Team is seeking highly skilled individuals to join their team. This unique opportunity offers corporate exposure and the chance to positively impact onsite teams. This is a permanent position that involves travel to various KETTLER sites to lead daily operational needs. The Regional Operations Specialist - Lead Maintenance Technician, based in the DC Metro area, assists in leading maintenance operational success across the KETTLER portfolio and requires local and multi-state travel. This role demands an excellent work ethic, a passion for helping people, and a desire to grow within a positive, family-like culture. Under the direction of the Senior Director, Central Business Office, the position requires adaptability, needs assessment, multi-site leadership, excellent customer service, and the ability to maintain community curb appeal, preventative maintenance, resident and common area service requests, and physical site operations.

Requirements

3+ years of experience in the maintenance field.
Must have reliable transportation and a valid driver’s license.
Universal EPA/CFC Certification.
Proficiency in appliance, electrical and plumbing repair.
Strong understanding and experience with HVAC repair.
Excellent English communication skills, both verbal and written.
Must be responsible for taking calls for after hour’s emergency maintenance, including nights and weekends on a rotational basis.
Universal Certification required.
Must have personal/reliable transportation to get to work in order to respond to on-call emergencies as they occur.
Willingness to travel between sites throughout the DMV area and regionally.
Excellent verbal and written communication skills in English and ability to interact with residents and internal and external customers in a positive, professional manner.
Ability to walk the grounds and apartments, ascend stairs around the property, lift 60 lbs., climb ladders over 10 feet, and perform other general physical activities.
Working knowledge of applicable Landlord Tenant Laws, Fair Housing mandates and other legal issues affecting property management.

Responsibilities

Serve as a brand champion and subject matter expert in KETTLER platform.
Lead by example to maintain a professional image, positive climate, and contribute to a high-performing, engaged, customer-focused team.
Deliver a positive customer experience, quality living environment and the achievement of property goals.
Serve as a mentor to team members throughout the portfolio.
Perform repair of all apartment/building interior and exterior areas.
Conduct community walks/inspections and contribute to maintaining company and brand standards throughout all aspects of the community.
Participate in all property/ground upkeep, preventive care, and maintenance projects, including capital improvements.
Sustain peak efficiency operation levels for all property components.
Support Maintenance Manager in managing maintenance budgets, ordering necessary supplies, other administrative tasks, and achieving budgeted NOI.
Respond to resident requests for service within the areas, but not limited to HVAC, electrical, plumbing and appliance repair by troubleshooting the problem and taking appropriate action to repair and/or restore service within the quality and time standards established by the organization, escalating problem to supervisor or outside contractor, as necessary.
Demonstrate high-level customer service by treating residents and others with respect, responding to customer’s maintenance related questions and concerns in a thoughtful, professional manner, and completing assigned work orders with efficiency and urgency.
Perform Preventative Maintenance inspections and repairs to sustain peak efficiency operation levels for all property components.
Complete the “make-ready” process as per KETTLER guidelines to prepare vacant apartment homes for leasing and new move-ins by conducting the pre-move-out inspection, creating a “punch” list of necessary maintenance work, scheduling vendors and contractors as needed, obtaining needed supplies and materials, completing all maintenance tasks, and inspecting completed work.
Maintain working cell phone in order to perform administrative tasks, remain connected with community team, and take calls for after hour’s emergency maintenance, including nights and weekends on a rotational basis.
Utilize company guest suites/resources as available to minimize travel expenses.
Other duties as assigned.