Lead Locate Technician - Charlottesville, VA

Pro-Pipe,Inc • Charlottesville, VA

1d • Onsite

About The Position

The Lead Locate Technician supports field operations by providing advanced technical expertise, mentoring team members, and ensuring consistent service quality. This role acts as a bridge between Locate Technicians and Supervisors, helping resolve complex issues and maintain operational flow. The Lead Locate Technician will maintain expert-level knowledge of maps, SLD/FB data, and locating tools, troubleshoot complex locate issues and support damage investigations, identify recurring problems and recommend long-term solutions, and ensure accurate and timely marking of underground utilities (gas, water, sewer, electric, fiber). This role also monitors technician queues and ensures consistent production flow, assists with scheduling, ticket prioritization, and workload balancing, analyzes support metrics and provides insights to improve team performance, and participates in team meetings and provides after-hours support when needed. Additionally, the Lead Locate Technician will maintain high standards of customer satisfaction and professionalism, address escalated contractor and client concerns with urgency and clarity, and communicate effectively with excavation crews, clients, and internal teams. This role proactively identifies areas for improvement and supports technicians facing challenges, contributes to initiatives that enhance service quality and operational efficiency, and promotes a culture of learning and continuous development. Other duties as assigned.

Requirements

• High school diploma or GED required.
• Minimum 2–3 years of experience in utility locating.
• Strong knowledge of underground utility systems and locating equipment.
• Valid driver’s license with a clean driving record.
• Ability to work independently and in varied outdoor conditions.
• Proficient in reading maps, blueprints, and using mobile field technology.
• Strong communication, problem-solving, and organizational skills.

Nice To Haves

• Prior experience in a lead or mentoring role preferred.
• Experience with ticket management systems and GIS tools.
• Familiarity with state-specific underground facility protection laws.
• Safety certifications (e.g., OSHA) are a plus.
• Proficiency in Microsoft Office (Word, Excel, Outlook).

Responsibilities

• Serve as the primary escalation point for technical and operational issues.
• Mentor and coach Locate Technicians to improve performance and knowledge.
• Promote a collaborative, inclusive, and safety-first team culture.
• Lead by example in professionalism, accountability, and adherence to safety protocols.
• Maintain expert-level knowledge of maps, SLD/FB data, and locating tools.
• Troubleshoot complex locate issues and support damage investigations.
• Identify recurring problems and recommend long-term solutions.
• Ensure accurate and timely marking of underground utilities (gas, water, sewer, electric, fiber).
• Monitor technician queues and ensure consistent production flow.
• Assist with scheduling, ticket prioritization, and workload balancing.
• Analyze support metrics and provide insights to improve team performance.
• Participate in team meetings and provide after-hours support when needed.
• Maintain high standards of customer satisfaction and professionalism.
• Address escalated contractor and client concerns with urgency and clarity.
• Communicate effectively with excavation crews, clients, and internal teams.
• Proactively identify areas for improvement and support technicians facing challenges.
• Contribute to initiatives that enhance service quality and operational efficiency.
• Promote a culture of learning and continuous development.
• Other duties as assigned.

Benefits

• We commit to fostering a work environment where everyone can confidently perform their duties and return home safe. We prioritize employee safety and well-being.
• We establish the Standard of Excellence, through industry leading quality and performance, while consistently exceeding customer expectations.
• We establish a partnership internally, with our team, and externally with our customers, with open and honest communications.
• We invest in each other's success by expanding skills and providing opportunities.
• We deliver impact as we grow our company, customers and community.
• We share knowledge, support each other and succeed together.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED