Lead Locate Technician - Portage County, OH
About The Position
The Lead Locate Technician supports field operations by providing advanced technical expertise, mentoring team members, and ensuring consistent service quality. This role acts as a bridge between Locate Technicians and Supervisors, helping resolve complex issues and maintain operational flow. The role involves maintaining expert-level knowledge of maps, SLD/FB data, and locating tools, troubleshooting complex locate issues, supporting damage investigations, and ensuring accurate and timely marking of underground utilities (gas, water, sewer, electric, fiber). Additionally, the Lead Locate Technician monitors technician queues, assists with scheduling and ticket prioritization, analyzes support metrics, and participates in team meetings, potentially providing after-hours support. The position also requires maintaining high standards of customer satisfaction, addressing escalated concerns, and communicating effectively with excavation crews, clients, and internal teams. Proactively identifying areas for improvement and contributing to initiatives that enhance service quality and operational efficiency are also key aspects of this role.
Requirements
- High school diploma or GED required.
- Minimum 2–3 years of experience in utility locating.
- Strong knowledge of underground utility systems and locating equipment.
- Valid driver’s license with a clean driving record.
- Ability to work independently and in varied outdoor conditions.
- Proficient in reading maps, blueprints, and using mobile field technology.
- Strong communication, problem-solving, and organizational skills.
Nice To Haves
- Prior experience in a lead or mentoring role preferred.
- Experience with ticket management systems and GIS tools.
- Familiarity with state-specific underground facility protection laws.
- Safety certifications (e.g., OSHA) are a plus.
- Proficiency in Microsoft Office (Word, Excel, Outlook).
Responsibilities
- Serve as the primary escalation point for technical and operational issues.
- Mentor and coach Locate Technicians to improve performance and knowledge.
- Promote a collaborative, inclusive, and safety-first team culture.
- Lead by example in professionalism, accountability, and adherence to safety protocols.
- Maintain expert-level knowledge of maps, SLD/FB data, and locating tools.
- Troubleshoot complex locate issues and support damage investigations.
- Identify recurring problems and recommend long-term solutions.
- Ensure accurate and timely marking of underground utilities (gas, water, sewer, electric, fiber).
- Monitor technician queues and ensure consistent production flow.
- Assist with scheduling, ticket prioritization, and workload balancing.
- Analyze support metrics and provide insights to improve team performance.
- Participate in team meetings and provide after-hours support when needed.
- Maintain high standards of customer satisfaction and professionalism.
- Address escalated contractor and client concerns with urgency and clarity.
- Communicate effectively with excavation crews, clients, and internal teams.
- Proactively identify areas for improvement and support technicians facing challenges.
- Contribute to initiatives that enhance service quality and operational efficiency.
- Promote a culture of learning and continuous development.
- Other duties as assigned.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
