LEAD LIFECYCLE MANAGER

Circle Logistics • Fort Wayne, IN

9h • $90,000 - $120,000 • Hybrid

About The Position

Circle Logistics is a national third-party logistics provider running enterprise freight relationships with Fortune 1000 shippers. Our accounts are structured as parent-child hierarchies — owning a parent company means owning every location underneath it. That structure only works if someone owns the rules. That's this job. You are the referee, the auditor, and the architect of how leads move through our organization. You'll write and enforce the rules of engagement for lead ownership and distribution across account managers and pods — including the parent-child hierarchy logic that governs who owns what. When two reps claim the same opportunity, you adjudicate it, then write the rule so it never happens again. You'll monitor lead velocity and aging, spot-check rep behavior against pipeline reality, and flag the rep sitting on 30 untouched leads before it costs us a quarter. You'll manage lead growth: sourcing rules, assignment logic for new enterprise targets, and reclamation of neglected accounts back into the pool.

Requirements

• Experience with lead governance at a company that sells into large enterprises, including named account rules, territory disputes, routing logic, and hierarchy management.
• Experience arbitrating ownership conflicts and having the authority to enforce decisions.
• Ability to think in process first, tooling second.
• Ability to differentiate between a stalled lead and a dead lead and identify the appropriate rule for each.
• Comfortable telling a top producer 'no'.
• HubSpot proficiency required.

Responsibilities

• Write and enforce rules of engagement for lead ownership and distribution across account managers and pods, including parent-child hierarchy logic.
• Adjudicate ownership conflicts between representatives and establish rules to prevent future occurrences.
• Monitor lead velocity and aging.
• Spot-check rep behavior against pipeline reality.
• Flag representatives with neglected leads.
• Manage lead growth, including sourcing rules and assignment logic for new enterprise targets.
• Oversee the reclamation of neglected accounts back into the pool.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: No Education Listed