Lead, Licensed Practical Nurse (LPN)

ChenMed•Richmond, VA

7d•$22 - $31•Onsite

About The Position

The Lead, Care Promoter (CP), LPN is a hybrid role flexing between providing direct patient care and managing the day-to-day operations of the center, ensuring smooth daily patient flow. This is a healthcare and leadership-focused position working directly with patients and their families, doctors, and other medical personnel in a dynamic and professional environment to provide the highest level of quality healthcare to all patients.

Requirements

Knowledge of ChenMed Medical products, services, standards, policies and procedures
Knowledge and understanding of all applicable laws and regulations and ChenMed’s philosophy, policies, procedures, and standards
Superior knowledge and skill in standard medical assistant intake procedures, including but not limited to: taking patient vitals and obtaining and documenting blood and other specimen samples for laboratory work
Superior leadership, clinical, conflict resolution, communication and problem solving skills
Excellent verbal communication skills
Good organizational and prioritization skills.
Ability to remain calm in stressful situations
Ability and willingness to provide extraordinary customer service in all patient, customer and family member interactions.
Ability to operate successfully in a fast-paced, ever-changing environment
Astute ability to maintain professional conduct and confidentiality in the care of patients
Ability to effectively communicate and work with doctors, patients and others in a professional and courteous manner
Ability to pay close attention to detail and to ensure accuracy of reports and data
Keen ability to manage multiple processes and effectively lead a team of Care Promoters and other clinical staff
Proficient in Microsoft Office Suite products including Word, Excel, PowerPoint and Outlook, database, and presentation software
High school diploma or equivalent education (GED) required
Unrestricted LPN license in state of employment
IV Therapy certification if required by state
A minimum of 3 years of work experience as an LPN in a hospital, medical clinic or comparable environment
Basic Life Support (BLS) certification from the American Heart Association (AMA) or American Red Cross required w/in first 90 days of employment

Nice To Haves

Prior Team Lead experience preferred
Experience working with geriatric patients is a plus
EMR system experience preferred
bilingual a plus

Responsibilities

Hybrid role supporting PCPs for patient care and managing day to day center operations ensuring that today’s work is done today with special attention to CMAP and HEDIS measures.
Supports smooth operations with special attention to scheduling, patient wait times, and other areas of concern to increase efficient and quality services.
Assists the Center Clinical Manager in the supervision of Care Promoters and other support staff, including input for performance reviews and corrective action plans as needed.
Under the direction of the Center Clinical Manager oversee and train new and existing staff Care Promoters on health education, laboratory, and Medication Room services.
Prepares patients for examinations and performs routine screening tests; assists physician with exams; explains treatment procedures and physicians' instructions to patient.
Screens walk in patients, fills pill boxes, and provide patient education as requested by PCP.
Processes patient phone messages, returning calls and routing them to other team members as appropriate; calls patients to obtain and relay pertinent information for the physician.
Upon physician approval and authorization, calls in prescriptions to the pharmacy.
Uses communication skills with appropriate medical terminology; and follows appropriate legal and ethical professional conduct; authorized individuals will use the ChenMed Rx system to support physician medication dispensing.
Under the direction of the Center Clinical Manager oversees center quality activities including but not limited to: equipment checklists, monthly self assessments, waived testing quality control, inventory management
Organizes and participates in quality improvement activities that promote center safety and improved patient outcomes.
Performs other duties as assigned and/or delegated at manager’s discretion