Lead-Level Customer Service Representative

Thrasher Electric • Kennesaw, GA

30d • Onsite

About The Position

TE Certified, a 5-star top-rated and fast-growing home service company, is looking for a Lead-Level Customer Service Representative to join their amazing team. This role is for an experienced, motivated, and reliable CSR ready to take the next step in their career. The position offers a long-term career with growth opportunities, a supportive culture, and benefits. The company emphasizes providing exceptional value through superior customer service, craftsmanship, honesty, loyalty, and integrity, and ensuring their people are taken care of and happy to come to work.

Requirements

• 2+ years of CSR experience (lead-level or senior CSR preferred)
• Home service industry experience (HVAC, plumbing, electrical, etc.)
• Strong communicator, confident on the phone, and quick on the keyboard
• Dependable, punctual, and solution-driven
• A go-getter attitude with strong leadership and team spirit

Nice To Haves

• ServiceTitan experience is a big plus

Responsibilities

• Answering incoming calls and making outbound calls with professionalism and care
• Scheduling service, maintenance, and inspection appointments
• Helping customers with products, services, memberships, and more
• Handling questions and routing them to the right department when needed
• Following up on open estimates, quotes, and membership renewals
• Keeping detailed and accurate customer records
• Collaborating closely with other departments to keep everything running smoothly

Benefits

• Company sponsored health insurance
• 401(k) with company match
• Company-paid life insurance
• Health Savings Account
• Gym reimbursement
• Paid vacation, holidays, and personal time off
• Weekly and monthly bonuses
• Fun, challenging, and supportive work culture with growth opportunities

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: No Education Listed