Lead Last Mile Operations
About The Position
As a Last Mile Operations Lead at RXO, you will coordinate with site leadership to provide support for all home delivery services and assist in handling day-to-day operations. On our team, you’ll have the support to excel at work and the resources to build a career you can be proud of. The position is responsible for monitoring operational performance, supporting VOM improvement efforts, managing route exceptions, tracking claims and call-behind compliance, and driving accountability across the operation. The ideal candidate demonstrates strong leadership, communication, problem-solving, and organizational skills while helping deliver a best-in-class member experience.
Requirements
- 2 years of experience in a supervisory role
- 5 years of experience in logistics and/or transportation
- Experience with Microsoft Office
- Lift up to 50 lbs.
Nice To Haves
- Bachelor’s degree or equivalent related work or military experience
- Excellent verbal and written communication skills
- Strong math skills and solid analytical ability
- Outstanding interpersonal and leadership skills
Responsibilities
- Lead a team of 2-4 warehouse associates to receive, pick, and process orders daily
- Leverage operational metrics to identify improvement areas and create actionable plans to improve the business
- Utilize leadership skills to train material handlers to meet performance goals for safety, quality, and productivity
- Foster positive working relationships with warehouse team, contract carriers, driver helpers
- Manage the dispatch of contract carriers and resolve issues throughout the day
- Partner with the Operations Supervisor to identify problem areas, including restructuring routes to improve operational efficiencies
- Train and develop contract carriers, dispatchers and warehouse personnel to meet and exceed customer expectations
Benefits
- Comprehensive medical, dental, and vision plans
- 401(k) retirement plan with up to 5% company match
- Pre-tax accounts to help streamline eligible expenses
- Company-paid disability and life insurance
- Employee Assistance Program (EAP)
- Career and Leadership Development Programs
- Paid time off, company holidays, and volunteer days
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
Associate degree
