Lead Laboratory Practice Representative (Phlebotomist) - Pathology

University of Maryland Emergency Medicine•Columbia, MD

2d•$44,200 - $66,400•Onsite

About The Position

This role oversees the daily operations of a draw site in an ambulatory laboratory setting. The Lead Laboratory Practice Representative (Phlebotomist) is responsible for inventory management, training new personnel, and performing various front desk and phlebotomy duties. Key functions include complete demographic and insurance registration, scheduling patients, verifying insurance information, phlebotomy specimen collection, and quality checks of samples. A strong understanding of FPI practices, payer contracts, and policies is essential. The position also involves managing provider schedules, accurately collecting co-payments and outstanding balances, and understanding the revenue cycle as it relates to patient encounters and insurance verification.

Requirements

Must be fully certified in patient registration and phlebotomy
Completion of an accredited program in Phlebotomy
At least 5 years of Phlebotomy experience
5 or more years medical office experience
General understanding and application of basic accounting principles
PC proficiency
Strong customer service skills
Accurate data entry skills
Current knowledge of payer requirements for referrals and pre-authorization
Knowledge of computerized billing system

Nice To Haves

High school diploma or general education degree (GED) preferred

Responsibilities

Oversees the daily operations of the draw site and oversees inventory management.
Trains new employees on the correct departmental procedures.
Demonstrates knowledge of FPI and its practices, including payer contracts, policies and best practices.
Exhibits mid-level of skill in managing provider schedules and scheduling appointments accurately and effectively, including communicating patient responsibilities (obtaining a referral, bringing a co-pay, presenting identification and an insurance card at check in) and other events as part of the practice pre-visit activities.
Demonstrates the ability and understanding of FPI policy for cash collection and patient encounter, including collecting co-payments, outstanding balances and posting accurately and efficiently in GE Front Desk Credit Card Module.
Demonstrates a working knowledge of the revenue cycle as it relates to patient encounters and obtaining/verifying patient demographic and insurance information in order to receive payment for services rendered.
Observes and applies relevant FPI and departmental policies and procedures.
Observes and promotes positive guest relations.
Demonstrates courtesy and open communications with patients and referral sources.
Confirms all written orders on the requisition match specimen label.
Ensures CAP and UMPA guidelines are followed during a phlebotomy procedures.