Lead Key Holder, Retail Operations
About The Position
Founded by Shea and Syd McGee, McGee & Co. is the home furnishings and decor brand from the Studio McGee family. We design timeless, livable collections — furniture, lighting, textiles, and accessories — that help customers create spaces they love. From our beginnings as an online destination to our growing collection of retail stores, our mission has never changed: to make life beautiful. We’re passionate about thoughtful design, quality products, and outstanding customer service — and we’re always looking for new energy and ideas to join the team. You will model and coach the team on how to connect with customers, share the McGee & Co. lifestyle, and provide exceptional service. As the leader of back-of-house operations, you will execute and uphold operational standards that protect the image and interests of the brand. You will partner with the management team to maximize individual performance and establish the routines and disciplines that drive productivity and efficiency.
Requirements
- Effective communication, organization, and leadership skills
- Proven ability to motivate and influence others through personal actions and example
- Employment/promotion to this role will be contingent on successful completion of a background check
- 1-3 years of retail operations and back of house experience
Nice To Haves
- 1-2 years of home-related or specialty experience preferred
Responsibilities
- Assist management in planning and executing back-of-house operational functions: store delivery planning, receiving, shipping, ticketing, inventory management, stockroom organization and standards, directing merchandise flow from stock room to sales floor, visual floor set operational support and markdown/markup execution
- Ensure inventory management and processes are executed in a timely manner
- Provide operational supervision and leadership to support the store in meeting its financial goals and delivering exceptional, on-brand service. Model, train, and coach individual productivity and performance related to back-of-house operational functions
- Assist in timely and cost-effective management of repairs and maintenance, and supplies
- Perform routine audits and reconciliations and support daily disciplines to eliminate loss and shrink (lost cartons, mispicks, damages, returns, and return-to-vendor)
- Support opening and closing routines, register functions, and manager-on-duty responsibilities as needed. Assist on the sales floor as needed
- Comply with all Company Policy and Procedures and ensure all appropriate stockroom procedures are followed to minimize loss to the company
- Maintain an environment where all associates are treated fairly and with dignity and respect, in accordance with our people-first philosophy
Benefits
- A generous employee discount on McGee & Co. Products
- A Quarterly Bonus Program
- A 401(k) plan
- Paid vacation and holidays (full-time)
- Medical, dental, vision, hospital indemnity and accident insurance (full-time)
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
