Lead IT ServiceNow Platform Strategist

Transamerica•Cedar Rapids, IA

3d•$122,000 - $155,000•Hybrid

About The Position

The role of ServiceNow Platform Strategist is focused on shaping the enterprise strategy, governance, roadmap, and value realization of the ServiceNow platform. The role will help ensure the platform supports business priorities, enterprise architecture standards, operational excellence, resilience, and measurable outcomes. Serving as the strategic bridge between business priorities, enterprise processes, and technology capabilities, this role partners with leaders, architects, process owners, and external partners to define the platform vision, roadmap, operating model, and investment priorities.

Requirements

Bachelor’s degree in Information Systems, Computer Science, or a related technical field, or an equivalent combination of education and experience.
Minimum of seven years of related experience in technology strategy, architecture, consulting, service management, technology operations, or platform delivery.
Broad knowledge across technology disciplines, including cloud, infrastructure, applications, data, networks, and workforce technologies.
Strong understanding of technology architecture principles and enterprise technology strategy.
Demonstrated ability to translate complex technology information into clear recommendations and practical solutions.
Strong written and verbal communication skills, including the ability to articulate strategy to technical and business audiences.
Strong planning, analytical, integrative, and strategic-thinking skills.
Ability to quickly learn and apply new concepts and coach others on technologies and strategies.
Ability to influence decisions and build consensus across large, diverse stakeholder groups.

Nice To Haves

Experience developing or guiding a ServiceNow platform strategy, roadmap, governance model, or operating framework.
Knowledge of ServiceNow capabilities such as ITSM, ITOM, ITAM, CMDB, CSDM, IRM, operational resilience, or enterprise workflows.
Experience working with public cloud providers or cloud technologies, including Amazon Web Services or Microsoft Azure.
Experience with enterprise service management, platform adoption, process standardization, or value realization.
Familiarity with ServiceNow AI, workflow automation, analytics, or intelligent automation.
ServiceNow certifications or experience supporting a complex enterprise implementation.

Responsibilities

Define and maintain the ServiceNow strategy, roadmap, governance model, and operating framework.
Align platform investments and capabilities with business priorities, enterprise technology strategy, architecture standards, cybersecurity requirements, and operational needs.
Assess emerging capabilities and industry trends to recommend future-state opportunities and priorities.
Drive platform adoption and process standardization across service management, operations, asset management, and enterprise workflows.
Partner with operations and engineering teams to improve service stability, automation, reliability, and customer and employee experiences.
Identify opportunities to improve service quality, reduce operational risk, and simplify how work is delivered.
Partner with resilience, business continuity, disaster recovery, risk, and compliance teams to strengthen operational resilience through ServiceNow.
Enable critical service mapping, dependency management, testing, reporting, and governance through a unified platform approach.
Align relevant platform capabilities with evolving business and regulatory requirements.
Guide responsible adoption of ServiceNow AI, intelligent automation, and workflow capabilities.
Identify and prioritize use cases that improve productivity, service delivery, decision-making, and operational efficiency.
Partner with architecture, security, data, and governance teams to establish practical adoption standards.
Strengthen ServiceNow data and architecture practices, including CMDB, CSDM, Service Mapping, asset data, and platform governance.
Collaborate with architecture and data teams to improve data quality, platform scalability, reporting, analytics, automation, and AI readiness.
Advise business and technology leaders on platform priorities, investments, roadmap decisions, and process improvements.
Develop business cases and value measures that connect platform investments to business outcomes.
Build alignment across teams to increase adoption, reuse, and enterprise value.

Benefits

Competitive Pay
Bonus for Eligible Employees
Benefits Package
Pension Plan
401k Match
Employee Stock Purchase Plan
Tuition Reimbursement
Disability Insurance
Medical Insurance
Dental Insurance
Vision Insurance
Employee Discounts
Career Training & Development Opportunities
Paid Time Off starting at 160 hours annually for employees in their first year of service.
Ten (10) paid holidays per year (typically mirroring the New York Stock Exchange (NYSE) holidays).
Be Well Company holistic wellness program, which includes Wellness Coaching and Reward Dollars
Parental Leave – fifteen (15) days of paid parental leave per calendar year to eligible employees with at least one year of service at the time of birth, placement of an adopted child, or placement of a foster care child.
Adoption Assistance
Employee Assistance Program
Back-Up Care Program
PTO for Volunteer Hours
Employee Matching Gifts Program
Employee Resource Groups
Inclusion and Diversity Programs
Employee Recognition Program
Referral Bonus Programs