Lead, IT Portfolio Management, Next Best Action

Humana • Dallas, TX

19h • Remote

About The Position

The Lead, IT Portfolio Management, Next Best Action is responsible for leading the technology portfolio management capability for a large, complex, high-visibility domain focused on customer decisioning, analytics, personalization, digital engagement, and customer interaction capabilities. This role will connect business strategy to technology execution by bringing together roadmap planning, investment management, financial governance, Jira Align discipline, ServiceNow demand visibility, delivery health, vendor and contract oversight, cross-domain dependency management, and value realization. The ideal candidate is a seasoned portfolio leader who has managed large-scale, multidimensional technology portfolios in a Fortune 50 or similarly complex enterprise environment. This person must be able to think strategically, operate hands-on, influence senior stakeholders, build governance from the ground up, and raise the maturity of portfolio management practices across a matrixed organization. This role is not a status reporting role. It requires a strategic operator who can understand the business problem, connect the dots across business, technology, finance, vendors, delivery, and execution, then drive the work needed to create clarity, accountability, and measurable outcomes.

Requirements

• Bachelor's degree in Business, Technology, Finance, Engineering, Information Systems, or a related field.
• 12+ years of experience in IT portfolio management, technology program management, portfolio governance, digital transformation, or strategic technology operations.
• Experience managing large-scale, complex technology portfolios ($60M+) across multiple products, platforms, initiatives, vendors, funding sources, dependencies, and multi-year roadmaps.
• Proven ability to align business strategy with technology execution through portfolio prioritization, investment planning, roadmap alignment, governance, value realization, and executive decision support.
• Experience supporting customer-facing technology domains, including Next Best Action, customer decisioning, personalization, CRM, customer engagement, analytics, data platforms, or related digital capabilities.
• Strong portfolio financial management experience, including budgets, forecasts, actuals, funding allocations, vendor spend, capitalization, and financial risk management.
• Hands-on experience with Jira Align and Jira for portfolio visibility, roadmap management, dependency tracking, risk reporting, and executive reporting.
• Experience with ServiceNow or similar platforms for demand intake, governance workflows, portfolio reporting, and operational management.
• Demonstrated success establishing and maturing portfolio governance processes, operating models, executive dashboards, QBRs, and leadership reporting.
• Experience operating in large, complex enterprise environments with senior executive stakeholders and cross-functional accountability.
• Strong analytical, financial, communication, facilitation, stakeholder management, and problem-solving skills, with the ability to drive accountability and influence without direct authority.
• Experience with SAFe, Lean Portfolio Management, Agile delivery, product operating models, enterprise PMO practices, or technology investment governance.
• Experience in healthcare, insurance, financial services, retail, telecommunications, or other highly regulated and customer-centric industries.

Nice To Haves

• Relevant certifications such as SAFe, Lean Portfolio Management, PMP, Agile, Scrum, Jira Align, ServiceNow, or related portfolio management certifications.

Responsibilities

• Lead portfolio management for the Next Best Action domain, including strategy alignment, roadmap visibility, investment planning, financial governance, execution health, risk management, dependency tracking, vendor commitments, contract visibility, and leadership reporting.
• Build and scale the portfolio operating model for the domain, including governance routines, portfolio syncs, QBR inputs, financial checkpoints, roadmap reviews, risk and dependency reviews, intake management, decision tracking, and executive-ready reporting.
• Translate customer engagement, personalization, analytics, digital interaction, and decisioning priorities into portfolio plans, roadmap implications, investment themes, sequencing recommendations, and measurable outcomes.
• Partner across business, product, engineering, architecture, analytics, data, digital, finance, delivery, vendor management, enterprise portfolio teams, and governance partners to align priorities, funding, capacity, dependencies, and execution plans.
• Use Jira Align and Jira to create trusted portfolio visibility across epics, features, objectives, PI progress, roadmap alignment, dependencies, risks, delivery confidence, capacity signals, and leadership action items.
• Partner with Finance to manage portfolio financial discipline, including budget, forecast, actuals, variance analysis, funding movement, labor and non-labor spend, capitalization, vendor spend, contract commitments, and financial risks.
• Support vendor and contract management by tracking SOWs, renewals, vendor commitments, contract spend, burn rates, license or service obligations, expiration dates, and upcoming decision points.
• Manage cross-domain dependencies across business, product, engineering, architecture, analytics, data, digital platforms, security, operations, vendors, and enterprise teams.
• Identify portfolio gaps, duplicated work, delivery risks, data dependencies, integration risks, financial variances, contract risks, roadmap conflicts, and execution blockers, then drive corrective action with accountable owners.
• Prepare leadership-ready materials, including portfolio health reports, financial summaries, roadmap views, dependency assessments, risk summaries, QBR materials, value realization updates, and decision packages.
• Coach and influence stakeholders on Lean Portfolio Management practices, Jira Align hygiene, dependency management, financial accountability, risk escalation, governance discipline, and executive-ready communication.

Benefits

• medical
• dental
• vision benefits
• 401(k) retirement savings plan
• time off (including paid time off, company and personal holidays, paid parental and caregiver leave)
• short-term and long-term disability
• life insurance

What This Job Offers

• Job Type: Full-time
• Career Level: Senior