Lead Internal Medicine Medical Assistant

Duly Health and Care • Wheaton, IL

9h • Onsite

About The Position

This is a full-time Lead Medical Assistant position in Internal Medicine, located in Wheaton. The clinic operates Monday through Friday from 7:45 am to 6:00 pm. The role involves providing direct clinical support to providers, coordinating day-to-day activities within the care team, and serving as a resource for other Medical Assistants. The Lead MA will also assist with onboarding, training, and development of clinical staff, reinforce standard workflows, and ensure adherence to clinical protocols and safety standards. Collaboration with providers, clinic leadership, and front desk staff is essential to support a cohesive patient experience and operational efficiency.

Requirements

• CPR Certification required
• A minimum of 2 years customer service experience preferably in the medical field
• Experienced in staff roles with a history of good performance

Nice To Haves

• Certified or Registered preferred but not necessary
• Experience with Epic or similar EHR preferred

Responsibilities

• Provides direct clinical support to providers, including rooming patients, assisting with procedures, and completing clinical tasks
• Supports efficient patient flow and helps maintain an organized clinical environment
• Coordinates day-to-day activities within the care team to ensure smooth clinic operations
• Serves as a resource for Medical Assistants, offering guidance, direction, and support
• Assists with onboarding, training, and development of clinical staff
• Reinforces standard workflows and promotes consistency across the team
• Maintains adherence to clinical protocols, safety standards, and documentation requirements
• Collaborates with providers, clinic leadership, and front desk staff to support a cohesive patient experience
• Communicates effectively across teams and escalates issues as appropriate
• Supports implementation of workflow improvements and organizational initiatives
• Supports management of in-basket work, prior authorizations, referrals, and general patient communications to ensure timely completion
• Assists with phone support and coordination of patient access needs, in partnership with clinic leadership
• Works with providers to assist with patient outreach, including scheduling follow-ups and preparing patient communications as needed
• Reviews reports and workflows to ensure processes are being followed and operational expectations are met
• Ensures co-pays are compliantly collected and cash handling processes are followed, including reconciliation and deposits
• Conducts routine walk-throughs of the clinic to ensure a clean, safe, and compliant environment, including monitoring for expired medications and proper disposal practices
• Supports training and reinforcement of regulatory and compliance requirements, including ensuring required certifications are current
• Monitors clinic support functions such as transportation and housekeeping as applicable
• Assists with team scheduling and coordination, including input on staffing needs, overtime, and time-off requests
• Collaborates with clinic leadership and administrative teams on operational planning and execution

Benefits

• Comprehensive medical, dental, and vision benefits that include healthcare navigation assistance.
• Access to a mental health benefit at no cost.
• Employer provided life and disability insurance.
• $5,250 Tuition Reimbursement per year.
• Immediate 401(k) match.
• 40 hours paid volunteer time off.
• A culture committed to community engagement and social impact.
• Up to 12 weeks parental leave at 100% pay and a financial benefit for adoption and surrogacy for non-physician team members once eligibility requirements are met.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: No Education Listed