Lead Internal Medicine Medical Assistant

Duly Health and Care • Wheaton, IL

67d • $18 - $26 • Onsite

About The Position

At Duly Health and Care/Quincy Medical Group/The South Bend Clinic, you are supported to do your best work and make a meaningful impact every day. You will be part of a collaborative, physician-led team that works as one and puts patients at the center of everything we do. With a connected network of providers, care teams, and services across primary and specialty care, surgery centers, imaging, lab, and therapy, you are part of a system designed to deliver high-quality, coordinated care. Together, we create an environment where you can grow, contribute, and help improve the experience and outcomes for every patient we serve.

Overview
Lead Medical Assistant- Internal Medicine
Full Time
Location: Wheaton Clinic
Hours: Monday through Friday 7:45am-6pm

Requirements

• Certified or Registered preferred but not necessary
• CPR Certification required
• Experience with Epic or similar EHR preferred
• A minimum of 2 years customer service experience preferably in the medical field
• Experienced in staff roles with a history of good performance

Responsibilities

• Provides direct clinical support to providers, including rooming patients, assisting with procedures, and completing clinical tasks
• Supports efficient patient flow and helps maintain an organized clinical environment
• Coordinates day-to-day activities within the care team to ensure smooth clinic operations
• Serves as a resource for Medical Assistants, offering guidance, direction, and support
• Assists with onboarding, training, and development of clinical staff
• Reinforces standard workflows and promotes consistency across the team
• Maintains adherence to clinical protocols, safety standards, and documentation requirements
• Collaborates with providers, clinic leadership, and front desk staff to support a cohesive patient experience
• Communicates effectively across teams and escalates issues as appropriate
• Supports implementation of workflow improvements and organizational initiatives
• Supports management of in-basket work, prior authorizations, referrals, and general patient communications to ensure timely completion
• Assists with phone support and coordination of patient access needs, in partnership with clinic leadership
• Works with providers to assist with patient outreach, including scheduling follow-ups and preparing patient communications as needed
• Reviews reports and workflows to ensure processes are being followed and operational expectations are met
• Ensures co-pays are compliantly collected and cash handling processes are followed, including reconciliation and deposits
• Conducts routine walk-throughs of the clinic to ensure a clean, safe, and compliant environment, including monitoring for expired medications and proper disposal practices
• Supports training and reinforcement of regulatory and compliance requirements, including ensuring required certifications are current
• Monitors clinic support functions such as transportation and housekeeping as applicable
• Assists with team scheduling and coordination, including input on staffing needs, overtime, and time-off requests
• Collaborates with clinic leadership and administrative teams on operational planning and execution

Benefits

• Comprehensive medical, dental, and vision benefits that include healthcare navigation assistance.
• Access to a mental health benefit at no cost.
• Employer provided life and disability insurance.
• $5,250 Tuition Reimbursement per year.
• Immediate 401(k) match.
• 40 hours paid volunteer time off.
• A culture committed to community engagement and social impact.
• Up to 12 weeks parental leave at 100% pay and a financial benefit for adoption and surrogacy for non-physician team members once eligibility requirements are met.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed