Lead, Integrated Care & Experience

Durham Community Health Centre•Pickering, ON

1d•CA$70,000 - CA$80,000•Hybrid

About The Position

Durham Community Health Centre (DCHC) is a registered, charitable organization that provides integrated, accessible, and equitable community-based primary care, wellness services, and health education to Durham community members who face multiple barriers to their health and well-being. DCHC also provides equity-based programs and services that focus on priority populations such as Indigenous, Black, the 2SLGBTQI Community, Newcomers to Canada, Seniors, and Unattached patients (i.e., those without a family doctor), to name a few. DCHC ensures Durham community members receive not only sick care, but preventive care as well. At DCHC, we are a team-based interprofessional group of staff including physicians, nurse practitioners, nurses, counselors, dietitians, outreach workers, medical secretaries, and other administrative staff. We always place every client at the centre of our approach to care, based on their needs. We address these needs through integrated clinical and wellness care and health education. It's an exciting time to be joining DCHC, while we are embarking on an energizing path with a focus on making our biggest impact yet on local health care by diversifying, expanding, and leveraging our Strategic Plan, Theory of Change, Brand, Client Stories and Resources. As an essential member of the Integrated Care & Experience (IC&E) team at Durham Community Health Centre (DCHC), the Lead, Integrated Care & Experience (IC&E Lead) reports directly to the VP of Integrated Care & Experience and provides operational leadership and support to the broader management and senior leadership teams. The IC&E Lead plays a key role in fostering a collaborative, high-performing team environment while supporting the VP in advancing DCHC’s Integrated Care & Experience portfolio. This position is responsible for supporting day-to-day operational functions, supporting team management, and ensuring the effective delivery of Clinical, Wellness, and Health Education programs and services across the organization. Working closely with interdisciplinary teams, the IC&E Lead helps optimize service delivery, enhance operational efficiency, and ensure programs remain responsive to the needs of the diverse communities served by DCHC.

Requirements

B.A degree in a relevant health or social science related field or equivalent experience
Minimum 3-5 years related clinical experience, preferably in a community healthcare setting or combination of community and hospital or public health settings.
Self-directed and independent but also experienced in working effectively as a member a team, which includes internal and external stakeholders.
Knowledge of cultural diversity and the ability to practice in a culturally sensitive manner
Demonstrated ability to work closely with medical and allied health professionals and participate effectively as part of the larger multi-disciplinary team.
Must have valid driver’s license and regular access to a vehicle to travel in between sites, as required.
Experience with Electronic Medical Records (EMR) PSS Suites
Competent in Microsoft Office, & Teams; Power Point

Responsibilities

Support positive working relationships within the team through effective communication, a culture of collaboration, accountability, inclusivity, and innovation.
Provide insights into service delivery design, support goal setting, staff performance enhancement and quality improvement efforts across all programs.
Effectively support fair workload distribution, employee scheduling and actioning of absence requests
Support processing of staff expense submissions, ensuring compliance with organizational policies.
Support the design of evidence-informed clinical decision-support tools and policies
Ensure employees are aware and understand the application of DCHC’s policies, processes, and standards.
Support centralized procurement and supply ordering process
Support management of IT issues that impact staff and operations
Support the Administrative Services Team manager in developing and optimizing workflows, processes and operational practices to enhance efficiency and support day-to-day service delivery across all sites, including scheduling, staffing coverage, workload assessments, and interprofessional coordination.
Assist with client scheduling and the resolution of client’s concerns
Assist in drafting employee job descriptions, annual work plans, and departmental objectives
Support recruitment process and new staff and student onboarding
Collaborate with Enterprise Performance, Evaluation & Strategic Initiatives department to ensure the accurate and timely capturing/reporting of service delivery data.
Champion Employee Engagement efforts and initiatives
Adhere to, and promote, established compliance measures within legislative requirements and equity principles (e.g., Human Rights Code, and Ontario Employment Standards)
Other duties as assigned
Collaborate with the VP of IC&E to ensure integration and collaboration on strategy, program initiatives, implementation plan, and care & equity outcomes.
Build staff’s knowledge regarding the continuum of programs and services offered by DCHC.
Participate in the review and assessment of existing programs and services for strategic alignment.
Contributes to the enhancement of programmatic evaluation strategies to improve the quality of program offerings.
Support Manager of IC&E in strengthening networks and relationships with community members.
Collaborating and coordinating with all teams that deliver services, activities, workshops, and events to maintain an updated program guide and ongoing monthly program calendar.
Contributes to effective management of onsite and virtual care, ensuring care plans are in place.
Support quality care and excellence by promoting inter-professional and cross-team collaboration.
Support VP in building community partnerships in expansion of the services provided to the Durham Region community.
Assist and support the development and implementation of new IC&E initiatives and projects