Lead Insurance Data Analyst

BetterHelp

13h•$110,000 - $130,000•Remote

About The Position

BetterHelp is on a mission to remove the traditional barriers to therapy and make mental health care more accessible to everyone. Founded in 2013, we are now the world’s largest online therapy service, providing affordable and convenient therapy across the globe. Our network of over 30,000 licensed therapists has helped millions of people take ownership of their mental health and change their lives forever. And we’re not stopping there – as the unmet need for mental health services continues to grow, BetterHelp is committed to being part of the solution. As the Lead Insurance Data Analyst at BetterHelp, you’ll join a diverse team of licensed clinicians, engineers, product pros, creatives, marketers, and business leaders who share a passion for expanding access to therapy. And as a mental health company, we take employee mental health just as seriously as we do our mission. We deeply invest in our team’s well-being and professional development, because we know that business and individual growth go hand-in-hand. At BetterHelp, you’ll carve your own path, make an immediate impact, and be challenged every day – with a supportive community behind you the whole way. We are looking for this candidate to possess experience in the healthcare sector, specifically within a data analysis role at a provider organization. They should have a solid understanding of the general documentation, billing, and follow-up processes that providers do with insurance companies. This candidate should also be comfortable working with disparate data sets and joining them together for consolidated analyses, think CSVs, JSON, and writing SQL queries across multiple databases. They should also have strong communication skills to ensure the data is well understood and creates actionable insights. Experience with BigQuery, Looker, Mode, de-identification of PHI, AI-assisted analysis, and utilizing API calls to retrieve data is a plus.

Requirements

5+ years of experience in the healthcare space, preferably in an existing role performing data analysis and opportunity identification in billing and follow-up functions with insurance companies on behalf of providers
Significant understanding of the claim submission process and common pain points that delay reimbursement from payers
Exposure to clinicians that provide mental health and/or telehealth services
Comfortable with ambiguity and seeks opportunities to shape operational strategy and initiatives
Thoughtful and operationally excellent with data to set up processes and frameworks to achieve individual and team success
Desires an environment that fosters growth through open feedback and high autonomy
Believes in our company's mission to provide professional, affordable, and personalized therapy in a convenient online format

Nice To Haves

Experience with BigQuery
Experience with Looker
Experience with Mode
Experience with de-identification of PHI
Experience with AI-assisted analysis
Experience utilizing API calls to retrieve data

Responsibilities

Proactively review trends in outstanding A/R, denials, and various payment issues to find areas of opportunity for the department
Pull and join multiple data sources together, including the use of SQL, API calls for data, and downloading reports from internal system into Excel or Google Sheets
Communicate findings and recommendations with department and cross functional leadership for areas of improvement
Create monthly reporting packages to keep leadership informed of key metrics
Support ad hoc data requests from leaders to support operational tasks
Mentor future hires into the department on best practices and procedures for data analysis
Work with the RCM Operations Manager, Product, and External Vendors to influence healthcare data strategy
Identify opportunities to automate analyses and provide AI driven insights to increase overall department performance