Lead Installation Technician

Education Management Solutions • Wayne, PA

11h • Onsite

About The Position

Education Management Solutions (EMS) is seeking a Lead Installation Technician to oversee the deployment of SIMULATIONiQ audio-visual and information technology solutions at customer sites. As the on-site technical leader, you will be responsible for guiding installation teams, ensuring projects are completed safely and efficiently, and delivering high-quality solutions that exceed customer expectations. This role combines technical expertise, leadership, and customer engagement. The ideal candidate is a hands-on problem solver who thrives in a fast-paced environment, enjoys leading teams, and is passionate about delivering exceptional technology solutions.

Requirements

• Minimum of 5 years of experience installing audio-visual systems in commercial and/or residential environments.
• Prior leadership or management experience.
• Background in information technology, networking, and systems integration.
• InfoComm CTS certification required.
• Ability to obtain InfoComm CTS-I certification within 12 months of employment.
• Experience with Crestron control systems.
• Working knowledge of BIAMP programming and audio DSP systems.
• Proficiency in low-voltage cabling, termination, cable management, and AV/IT systems integration.
• Strong understanding of Windows operating systems, Windows Server environments, networking, and enterprise technologies.
• Ability to read and interpret wiring diagrams, technical schematics, architectural drawings, and system design documentation.
• Experience troubleshooting AV, networking, and integrated technology solutions.
• Valid driver's license.
• Ability to travel up to 60%, including international travel.
• Valid passport or ability to obtain one.
• Ability to obtain and maintain required clearances for work on government and secure client sites.
• Strong communication, leadership, organizational, and problem-solving skills.

Responsibilities

• Lead the installation, integration, testing, and commissioning of audio-visual, IT, and simulation technology solutions at customer locations.
• Serve as the primary on-site representative for EMS, collaborating with clients, contractors, vendors, and internal teams to ensure successful project delivery.
• Supervise and mentor installation technicians, providing technical guidance and ensuring adherence to quality, safety, and project standards.
• Troubleshoot and resolve technical issues related to AV systems, networking, control systems, and integrated technology solutions.
• Coordinate with Project Managers, Engineering, Client Support, and Operations teams to meet project schedules, deliverables, and customer expectations.
• Manage inventory, equipment tracking, shipping and receiving activities, and RMA processes to support project execution.
• Conduct system testing, quality assurance reviews, and client acceptance activities to ensure successful project completion.
• Maintain accurate project documentation and contribute to continuous improvement initiatives.
• Travel to customer locations throughout the United States and internationally as required.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed