Lead Installation Technician

TigerConnect•Jacksonville, FL

1d•Hybrid

About The Position

Join our dynamic team as a Lead Installation Technician at Critical Alert. This role will work closely with project management, operations, and installation teams to install new nurse call systems at our customers.

Requirements

4+ years related experience preferred but not required
Experience testing, repairing and maintaining nurse-call system equipment a plus
Strong electronics and computer background
Proficient use of tools and service test equipment
Ability to work individually and in an established team setting
Ability to operate remotely from the main office with minimal supervision
Ability to read, analyze, and interpret common scientific and technical journals, and legal documents
Ability to respond to common inquiries or complaints from customers
Ability to present information effectively to customers, employees and management
Ability to define problems, recognize and collect data, assess situations, and draw valid conclusions
Ability to overcome reasonable work-associated obstacles with minimum supervision, or make recommendations for their resolution to management
Ability and willingness to travel a minimum of 85% of the time including overnight out of town
Ability and willingness to work different shifts as business needs dictate
Valid driver’s license and good driving record over the last 3 years

Responsibilities

Oversee and manage all aspects of client-site servicing, repair, and installation projects, ensuring high-quality and timely delivery
Perform service, maintenance, modifications and installation at customer sites, with minimal supervision
Provide on-site customer repairs; responsible for delivering both timely and effective repairs
Diagnoses cause of system malfunctions to prevent additional problems
Follow procedures for testing of equipment and performance of preventive maintenance activities; adhering to all quality assurance testing plans
Coordinates modification and maintenance activities to prevent interruptions in operations
Informs Supervisor/Manager of any and all system problems immediately so that they can be relayed, communicated and escalated as necessary
Prepares and provides reports as requested on system issues and projects
Collaborates and communicates effectively with sales, co-workers, other department and customers
Provides mentorship and training to junior technicians, guiding them in complex problem-solving and technical skills development
Dedicated to providing excellent customer service; Develop and maintain strong and effective relationships with various levels of customers
Manage company assets including company vehicle, cell phone, computer, tools, inventory parts, etc.
Operate safely and within guidelines or regulations.
Demonstrate a pro-active approach towards, safety, health, and quality in compliance with all company, governmental and customer regulations