Lead Infrastructure Engineer

JPMorgan Chase & Co.•Houston, TX

23h•$147,250 - $190,000•Onsite

About The Position

Join one of the world's most influential technology organizations, where your expertise directly shapes the infrastructure that powers a global financial institution. At JPMorganChase, you'll work alongside 50,000+ technologists across 20 technology centers worldwide, contributing to enterprise-scale solutions in networking, cybersecurity, cloud, and beyond. This is a place where your curiosity is an asset, your growth is a priority, and your work has real-world impact at scale. As a Lead Infrastructure Engineer at JPMorganChase within the Global Network Services Operations team, you will serve as a senior technical subject matter expert responsible for the reliability, resilience, and continuous improvement of mission-critical network infrastructure across our global environment. You will be a key escalation point for complex incidents, a trusted advisor to customers and stakeholders, and a collaborative force driving operational excellence across a high-performing team. Your work will directly influence the firm's technology strategy and infrastructure evolution, with visibility at the most senior levels of the organization.

Requirements

Formal training or certification on infrastructure engineering concepts and 5+ years applied experience
Deep knowledge of enterprise network services, infrastructure domains, and service interdependencies within a large-scale global environment
Proven hands-on experience across multiple network infrastructure areas including routing and switching, LAN/WAN, data center networking, wireless, network security, load balancing, proxy, and optical transport technologies
Strong experience supporting mission-critical production network environments including incident management, problem management, change execution, monitoring, capacity management, and infrastructure lifecycle support
Experience with enterprise network platforms such as Cisco ASR/GSR/Nexus, VXLAN, Cisco ACI, Arista Fabric, Fortinet, Check Point, F5 LTM/GTM/ASM, or equivalent technologies
Strong experience with protocol analysis and packet-capture tools such as Wireshark, cPacket, or equivalent
Experience with monitoring and observability tools such as Splunk, SevOne, ThousandEyes, or equivalent platforms
Strong written and verbal communication skills with the ability to explain complex technical issues to both technical and non-technical audiences
Demonstrated ability to work effectively in a customer-focused, mission-critical, 24x7 operational environment with multiple vendor, customer, and stakeholder relationships

Nice To Haves

Expert-level knowledge of multicast, low-latency networking, and market data-related technologies
Experience with scripting and automation tools such as Python, Ansible, or similar technologies
Familiarity with version control practices and tools within an infrastructure engineering context
Experience working in Linux environments within a large-scale enterprise or financial services organization
Working knowledge of technology risk, controls, and compliance expectations within a regulated industry environment

Responsibilities

Lead day-to-day incident and problem management for major-impact network and data infrastructure issues across the global environment, driving timely resolution and minimizing business disruption
Serve as a senior technical subject matter expert across two or more core network technology domains, providing advanced troubleshooting, escalation support, and operational guidance
Manage technical bridge calls, coordinate with engineering and platform teams on bug fixes, design changes, and code upgrades, and ensure clear communication throughout the incident lifecycle
Act as the primary interface for customers and stakeholders on operational issues, service-impacting events, and infrastructure concerns, advocating for timely resolution and transparent communication
Coach and mentor junior and mid-level engineers, building technical capability, operational discipline, and troubleshooting skills across the team
Contribute to team leadership responsibilities including workload coordination, knowledge sharing, service improvement initiatives, and input into talent evaluation and performance processes
Plan, track, and manage technology infrastructure utilization to optimize service delivery, operational resilience, and cost efficiency
Create and maintain technical documentation, operational procedures, knowledge articles, and support materials to enable team effectiveness and institutional knowledge
Collaborate with cross-functional teams across the firm to resolve complex issues, improve service reliability, and deliver shared technology goals
Communicate complex technical findings clearly and concisely to management, stakeholders, and cross-functional partners at all levels of the organization