Lead Infrastructure Engineer

Wells Fargo•St. Louis, MO

About The Position

Wells Fargo is seeking a Lead Infrastructure Engineer to join the WIM Technology iCTO Business & Client Integration organization. The position combines infrastructure and technology work with solutioning and leadership support. The engineer may act as a stand-in for leadership or stakeholders to facilitate issue identification, planning, implementation, and remediation. The role bridges business and technology by translating business needs into clear requirements. It partners with cross-functional stakeholders, product teams, and technology partners on enterprise integration initiatives affecting Advisor experiences. The engineer is expected to account for change in a heavily regulated, client-facing line of business, work across large enterprise platforms, influence outcomes across multiple initiatives, and ensure alignment with enterprise standards and regulatory needs. The role also contributes to companywide technology initiatives and infrastructure improvements, provides technology solutions for complex business problems, and supports risk and compliance responsibilities in accordance with applicable Wells Fargo policies and procedures.

Requirements

5+ years of Information Technology experience supporting Business Services, or equivalent demonstrated through work experience, training, military experience, or education.
4+ years of experience supporting large-scale, cross-functional initiatives as a leader or co-lead.
4+ years of experience contributing to governance processes, execution cadence, and portfolio-level reporting in a complex enterprise environment.
2+ years of application/desktop support and troubleshooting experience with a focus on client experience.
1+ years of experience delivering successful desktop migration services.

Nice To Haves

Familiarity with WIM business groups.
Proven ability to triage complex issues and drive resolution across multiple teams.
Ability to navigate ambiguity, create a shared vision, inspire collaboration, and drive change.
Ability to operate effectively in a highly matrixed and regulated line of business.
Ability to create strong professional partnerships.
Excellent organizational skills.
Excellent verbal, written, and interpersonal communication skills.
Ability to execute in a fast-paced, high-demand environment while balancing multiple high-priority, high-complexity, and high-risk efforts simultaneously.

Responsibilities

Assist with overseeing Information Technology infrastructure across multiple locations.
Identify and recommend opportunities to support and deliver internal and external software solutions.
Lead efforts and drive strategic conversations.
Assist with managing and developing solutions in the best interest of the WIM line of business.
Recommend actions that meet enterprise deliverables while balancing expected business experience outcomes.
Collaborate with and influence professionals at all levels, including managers.
Lead complex initiatives to develop infrastructure solutions for business applications.
Drive and lead complex initiatives that provide technological solutions with broad impact for the WIM line of business.
Act as a key participant in strategic business solutions for companywide technology initiatives.
Participate in projects intended to continually improve or upgrade infrastructure.
Evaluate highly complex business problems and provide subject-matter expertise for technology initiatives.
Define and lead detailed research on business and technology requests to develop efficient and accurate functional requirements.
Make decisions in complex, multifaceted situations requiring an understanding of the End User Computing domain and technology applications, influencing companywide technology solutions.
Collaborate and consult with business and technology teams to provide comprehensive technology solutions for complex business problems.
Ensure communication and information flow between business and technology teams.
Follow applicable risk programs, policies, and procedures; fulfill risk and compliance obligations; and escalate and remediate issues in a timely and effective manner.