Lead Infrastructure Engineer – Directory Services

Truist Bank•Charlotte, NC

1d•Onsite

About The Position

Come join a growing team that is responsible for the design/engineering/operation of foundational infrastructure technology services including Microsoft Active Directory Domain Services, Microsoft Active Directory Federation Services (ADFS), Microsoft Active Directory Certificate Services, Microsoft DHCP, Microsoft DNS, Microsoft Entra Connect, Microsoft Distributed File System (DFS), Microsoft Key Management Services (KMS), Microsoft Identity Manager (MIM), Microsoft Remote Desktop Licensing (RDL), Symantec product suite, Quest product suite, and Cisco Identity Services Engine (ISE). This position is office-centric 5 days a week in one of the following offices: Atlanta/GA, Charlotte/NC, Raleigh/NC, Richmond/VA or Wilson, NC. Truist will not sponsor an applicant for work visa status or employment authorization, nor will we offer any immigration-related support for this position.

Requirements

Bachelor's degree and five years of experience in development or application support or an equivalent combination of education and work experience.
In-depth knowledge in information systems and ability to identify, apply, and implement best practices.
Understanding of key business processes and competitive strategies related to the IT function.
Ability to plan and manage projects.
Ability to solve complex problems by applying best practices.
Ability to provide direction and mentor less experienced teammates.
Ability to interpret and convey complex, difficult, or sensitive information.
English (Required) fluency.
Ability to work all hours scheduled, including overtime as directed by manager/supervisor and required by business need.

Nice To Haves

Bachelor's degree and six years of experience or an equivalent combination of education and work experience.
Banking or financial services experience.
PowerShell scripting knowledge and ability to write customized scripts is preferred.
Knowledge of networking and firewall rulesets is preferred.
Knowledge of and experience with the following technology systems and platforms is preferred: Microsoft Active Directory Domain Services, Microsoft Active Directory Federation Services (ADFS), Microsoft Active Directory Certificate Services, Microsoft DHCP, Microsoft DNS, Microsoft Distributed File System (DFS), Microsoft Key Management Services (KMS), Microsoft Identity Manager (MIM), Microsoft Remote Desktop Licensing (RDL), Quest product suite, Hewlett Packard Enterprise physical servers, Dell physical servers, Windows Server operating systems (Windows Server 2025 through Windows Server 2012 R2).

Responsibilities

Performs problem tracking, diagnosis and root-cause analysis, replication, troubleshooting, and resolution for complex issues. In this capacity, performs programming and debugging activities.
Responds to issues in a timely manner by receiving and investigating incidents or service tickets.
Analyzes and observes trends with technical issues and develops recommendations for long-term improvements.
Documents all relevant end-user interactions and steps taken to resolve incidents.
Communicates status of issue resolution to internal customers.
May engage and manage outside vendors.
Applies in-depth knowledge of application support and an understanding of best practices.
Typically leads moderately complex projects and participates in larger, more complex initiatives.
Solves complex technical and operational problems.
Acts as a resource for teammates with less experience.
May have people management responsibilities for a small team.

Benefits

medical
dental
vision
life insurance
disability
accidental death and dismemberment
tax-preferred savings accounts
401k plan
10 days of vacation (prorated based on date of hire and by full-time or part-time status) during their first year of employment
10 sick days (also prorated)
paid holidays
defined benefit pension plan (depending on position and division)
restricted stock units (depending on position and division)
deferred compensation plan (depending on position and division)