Infrastructure Engineering, VP
State Street•Burlington, MA
•$120,000 - $202,500
About The Position
Charles River provides an end-to-end solution to automate investment management functions across asset classes on a single platform. Delivered as a hosted service, the solution improves data quality and investment professional productivity, controls risk and lowers technology costs. The selected candidate will own end-to-end architecture, design standards, and lifecycle management of Citrix platform. They will provide technical leadership and guidance to both clients and Charles River Saas Operations teams on all aspects of our cloud-based production Citrix Infrastructure.
Requirements
- Bachelor’s degree in a technical or analytical discipline such as Computer Science, IT, MIS/CIS, Engineering, or Mathematics
- Four (4) years of Operational experience supporting mission critical production systems in an Enterprise-level Azure cloud environment
- Expert-level knowledge of Citrix related infrastructure including NetScaler/ADC, Citrix Cloud, StoreFront, Federated Authentication Service/FAS, and Cloud Connectors
- Solid understanding of core IT concepts such as load-balancing, DNS, SSL certificates, networking, SAML / Single Sign-On, and Entra Id
- Four (4) years experience administering MS Windows Server systems, Certificate Services, MS Active Directory, and Group Policy
- Exceptional troubleshooting skills, methodology, and experience with Azure Log Analytics
- A strong sense of customer service, attention to detail, and issue ownership
- Ability to manage and prioritize multiple projects and initiatives
Nice To Haves
- IT Certifications such as Citrix, Microsoft Azure
- Experience with PowerShell scripting
Responsibilities
- Collaborate with Saas Operations and Engineering teams to provide Citrix infrastructure support for our large and complex base of global clients.
- Assist in resolving priority incidents to quickly eliminate impacts, participate in root-cause analysis, and support subsequent corrective and preventative actions.
- Assist with onboarding of clients, including environment provisioning, customer connectivity, service and identity integration, and security configuration.
- Ensure highest levels of service availability through resilient design, monitoring, and automation with strong focus on continuous improvement.
- Define and maintain reference architecture and documentation for our Citrix environments in Azure
- Own Disaster Recovery strategy and validation processes.
- Collaborate with Operations teams to streamline support and troubleshooting processes.
Benefits
- our retirement savings plan (401K) with company match
- insurance coverage including basic life, medical, dental, vision, long-term disability, and other optional additional coverages
- paid-time off including vacation, sick leave, short term disability, and family care responsibilities
- access to our Employee Assistance Program
- incentive compensation including eligibility for annual performance-based awards (excluding certain sales roles subject to sales incentive plans)
- eligibility for certain tax advantaged savings plans
- inclusive development opportunities
- flexible work-life support
- paid volunteer days
- vibrant employee networks
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What This Job Offers
Job Type
Full-time
Career Level
Senior
