Information Technology, Lead

Appnovation Technologies•Vancouver, BC

1d•Hybrid

About The Position

Appnovation is seeking a Senior Lead, IT to lead our IT team, reporting directly to the IT Director. In this role, you will oversee the full spectrum of IT operations—from infrastructure and security to end-user support and SaaS administration—ensuring our technology environment is reliable, secure, and scalable. As a hands-on leader, you will drive strategic IT initiatives, mentor a team of IT professionals, and collaborate cross-functionally with Operations, and Engineering stakeholders. You will be instrumental in shaping Appnovation’s IT roadmap, improving service delivery, and strengthening our security posture across modern cloud based corporate systems and platforms. Appnovation prides itself on having an open environment focused on teamwork and growth, giving you the opportunity to guide your own workload and grow your career.

Requirements

7–10 years of progressive experience in IT operations, infrastructure, or security, with at least 3 years in a people management or team lead role
Demonstrated experience managing IT teams and delivering enterprise-level IT services
Strong hands-on technical knowledge across the domains and tools listed in Our Tech Stack
Proven ability to manage budgets, vendor relationships, and IT procurement
Strong project management skills, balancing strategic initiatives with day-to-day operations
Excellent communication skills, with the ability to collaborate across technical and non-technical teams
Proactive, detail-oriented, and skilled at building scalable, well-documented IT processes
Experience working in a fast-paced, hybrid environment with globally distributed teams

Nice To Haves

Bachelor’s degree in Computer Science, Information Technology, or a related field
Industry certifications such as ITIL, PMP, CISSP, CCNA, or Google Cloud Professional
Experience with DevSecOps practices and integrating security into CI/CD pipelines
Familiarity with AI/ML security considerations and securing AI system deployments
Experience with security frameworks (ISO 27001, NIST, CIS Controls) and audit preparation
Background in the professional services or technology consulting industry

Responsibilities

Lead, mentor, and develop the IT team, including IT associates and security specialists
Define and execute the IT strategy and roadmap in alignment with business objectives and the IT Director’s vision
Drive continuous improvement across IT processes, workflows, and documentation
Report regularly to the IT Director on team performance, project status, and strategic recommendations
Oversee global network infrastructure across all office locations, including LAN/WAN, VPN, and wireless connectivity
Manage multi-cloud infrastructure, server administration, DNS, DHCP, and backup systems
Lead endpoint lifecycle management for Mac laptops and other devices, from deployment through disposal
Administer and optimize the corporate collaboration environment, including user provisioning and security policies
Own IT asset inventory, procurement, and vendor relationships
Manage the SaaS application portfolio, including licensing compliance and spend optimization
Lead identity and access management strategy, including SSO, MFA, and role-based access controls
Evaluate, onboard, and integrate new SaaS solutions to improve productivity and operational efficiency
Strengthen the organization’s security posture by implementing and maintaining information security controls
Oversee endpoint protection, vulnerability assessment, patch management, and security monitoring
Develop and maintain security policies aligned with industry frameworks (ISO 27001, NIST, CIS Controls)
Monitor security advisories and coordinate response to emerging vulnerabilities
Own the IT service desk function, ensuring timely ticket resolution and a positive end-user experience
Automate IT services and routine operational tasks to improve efficiency
Oversee onboarding and offboarding to ensure seamless technology provisioning