Lead, Information System and Knowledge Management

Fraser Health•Surrey, BC

7d•Onsite

About The Position

This role supports Fraser Health's knowledge management strategy, reporting to the assigned program/service with a matrix report to People Informatics & Systems, or directly to People Informatics & Systems. The Lead provides consulting and technical services to facilitate the strategic goal of delivering the right knowledge to the right people at the right time, enabling them to share and act on information to improve organizational performance. The Lead collaborates with Employee Experience areas (HR Consulting, Benefits, Work Design & Compensation, Workforce Optimization) and/or Finance and Payroll departments to identify technology and system uses, assess processes and user needs, and develop systems and reports that integrate information from various sources. Key responsibilities include ensuring smooth information integration between payroll, benefits, finance, and human resources, reviewing management plans, identifying information sources, compiling reports with cost impact assessments, identifying and providing training for staff to build in-house expertise, and supervising/leading assigned staff.

Requirements

Bachelor's Degree in a field related to Human Resources, Business Management, Computer Science or Accounting, and three (3) to five (5) years recent, related experience in Human Resources or Corporate Finance Accounting with involvement in systems review and technical systems work, or an equivalent combination of education, training and experience.
Demonstrates the leadership practices of the Fraser Health Leadership Framework of Clear, Caring and Courageous and creates the conditions for people to succeed.
Demonstrated experience with application of human resource/finance programs/objectives as applicable.
Demonstrated proficiency with desktop software applications such as Intranet technology, software applications such as Access, Excel, database reporting such as Crystal Reports.
Physical ability to perform the duties of the position.

Nice To Haves

Meditech experience including NPR Report Writing as asset.

Responsibilities

Provides consulting and technical resources to Employee Experience and/or Finance areas by assessing, developing, obtaining and/or compiling information and/or processes that support a strategy of knowledge management - getting the right knowledge to the right people at the right time and helping people share and put information into action to support organizational performance.
Works within the assigned portfolios to assess information needs, project objectives and a range of avenues to support the exchange and access to information.
Establishes service contracts with outside programming resources, reviews and sets time frames, work frames and costs of external consulting/programming projects. Monitors and reviews processes. Reviews and assesses programming and systems delivered by external vendors. Accepts or returns for further work and approves final products and invoices for payment.
Interfaces and establishes service time frames for testing on development services and go-live installations of software applications.
Assess internal and external customer information and service needs; works within the strategic goals to develop and recommend service and information/knowledge delivery processes and systems; assesses HR/Compensation/Staffing/Finance/Payroll practices and makes recommendations on changes to better align with an effective distribution of knowledge.
Develops systems and reports to compile information from a variety of sources that would include Meditech payroll and finance systems, Access Databases, Human Resource Information Databases, Ministry of Health (HSICS) and other sources.
Designs, develops and maintains, and/or works with-outside vendors to develop software applications to support our HR process/program and knowledge needs.
Develops processes and applications to improve workflow, efficiencies and effectiveness; conducts system/work analysis, determines application code specifications and tests the performance of systems.
Works with assigned portfolios to assist in the exchange of information between Fraser Health and outside sources.
Reviews organization structure proposals, compiles reports from Meditech and/or Human Resource Information databases, prepares cost impact assessment and reports.
Prepares start-to-finish spectrum of assistance in the roll-out of processes and systems (technical documentation, user training material, information sessions and presentations).
Supervises and provides leadership to assigned staff; assigns work, monitors the quality of work and completes performance appraisals.