Lead, Incident Response – Global CSIRT

Salesforce•Mclean, VA

6d•Onsite

About The Position

Salesforce's Computer Security Incident Response Team (CSIRT) provides 24x7x365 security monitoring and rapid incident response across every Salesforce environment. As Lead Incident Responder, you will own the response to our highest-severity incidents, serve as the senior technical escalation point for the incident response team, and drive the process improvements and automation that make the whole team faster. You'll also lead strategic initiatives that raise our detection and response capabilities across the board, and mentor the responders who will grow into these roles behind you. This is a hands-on senior technical role, not a people-management position, though it carries significant influence over how the team operates. Core hours are 10:30 AM – 6:30 PM ET, Monday through Friday. Because CSIRT operates 24x7x365, on-call rotation, including occasional overnights and weekends, is required on an as-needed basis.

Requirements

8+ years in information security, with substantial hands-on operational security monitoring and incident response experience.
Done host and network forensics across Windows, macOS, and Linux, analyzing file system, memory, process, and network artifacts for indicators of compromise.
Experience responding to incidents in cloud environments (AWS, Azure, and/or GCP), including familiarity with cloud architectures, CI/CD (continuous integration/continuous delivery) pipelines, and cloud logging/telemetry.
Deep, current understanding of the threat landscape, including attacker tactics, techniques, and procedures (TTPs), and system/network hardening best practices, ideally with working knowledge of a framework such as MITRE ATT&CK.
Must be a U.S. citizen (U.S. born or naturalized) who does not hold dual citizenship and agrees to complete a U.S. federal government Minimum Background Investigation (MBI) for a Moderate Public Trust position.

Nice To Haves

Recognized depth in a specialty: malware analysis, detection engineering, forensics, cloud security, offensive security, or applied AI/ML for security.
Prior experience in a 24x7x365 security operations environment.
Track record of capability uplift through automation and tool development (SOAR, scripting, detection-as-code).
Relevant certifications, such as SANS GCIH, GCFA, GCFE, GNFA, GPEN, GREM, or Offensive Security OSCP.

Responsibilities

Lead end-to-end response to high-severity, high-visibility incidents, from initial triage through containment, eradication, recovery, and post-incident review.
Act as the technical escalation point and on-shift decision-maker for the incident response team.
Investigate sophisticated adversaries, insider threats, and web application attacks across on-premises and multi-cloud environments.
Design and build process improvements, playbooks, and automation, including security orchestration, automation, and response (SOAR) tooling and detection-as-code, that reduce time-to-detect and time-to-respond.