Lead Implementation Shared Services Ops - Elevate Implementation

PAYLOCITY CORPORATION•Meridian, ID

7d•$63,600 - $90,800•Onsite

About The Position

Paylocity is an award-winning provider of cloud-based HR and payroll software solutions, offering the most complete platform for the modern workforce. The company has become one of the fastest-growing HCM software providers worldwide by offering an intuitive, easy-to-use product suite that helps businesses automate and streamline HR and payroll processes, attract and retain talent, and build a strong workplace culture. While traditional HR and payroll providers automate basic HR processes such as payroll and benefits administration, Paylocity goes further by developing tools that HR and businesses need to compete for talent and deliver against the expectations of the modern workforce. We give our employees what they need to succeed, including great benefits and perks! We offer medical, dental, vision, life, disability, and a 401(k) match, as well as perks that support you, your family, and your finances. And if it’s career development you desire, we provide that, too! At Paylocity, people matter most and have always been at the heart of our business. Help our award-winning technology company run effectively as you take on big challenges and find solutions with a position in Operations. Use your problem-solving skills to shape the way others see Paylocity. Launch your career with us! In-Office: This is a 100% in-office role based at our Schaumburg,, IL/Rochester, NY/ Lake Mary, FL locations. Remote or hybrid work is not available for this position. Candidates must be able to work on-site five days per week during designated work hours. The Implementation Shared Services Team Lead will provide leadership, coaching, training and mentoring to team members to ensure all critical aspects of the job are met appropriately. The Team Lead will provide feedback to team members on areas of improvement and identify areas of success. The Team Lead is instrumental in assisting Implementation Managers by providing feedback on staff performance, system and personnel issues, and to identify actions to be taken to improve departmental and implementation success. The Team Lead must be able to identify and effectively communicate areas of training improvements and common performance deficits as well as offer praise and positive promotion of a job well done.

Requirements

Minimum three years experience in Payroll Implementation required
Bachelor’s degree preferred or equivalent experience
Previous Implementation and/or Implementation internal support experience is strongly recommended
Previous management experience a plus
Previous experience and understanding of Paylocity’s tools preferred
Ability to mentor/coach peers
Strong problem solving/analytical ability
Proficiency in MS office with strong Excel skills
Ability to sit for extended periods: The role requires sitting at a desk or workstation for long periods, typically 7-8 hours a day.
Use of computer and phone systems: The employee must be able to operate a computer, use phone systems, and type. This includes using multiple software programs and inquiries simultaneously

Responsibilities

Supervision of the operations for their designated team
Supervising the work of their assigned group on a day to day basis which may include delegation of work assignments to various team members
Provide training and assist with coaching and development of new and existing team members
Facilitate business or team update communications through regularly occurring meetings, 1:1s or team huddles
Provide input and recommendations to managers in the areas of performance management, promotional opportunities, employee terminations and performance issues which are generally followed by the manager
Developing and collaborating with management on best practices and ways to improve the team’s performance
Handling escalated client/departmental issues and deciding what, if anything, to do or offer to achieve resolution
Take appropriate action on employee issues related to job performance and professional conduct, with assistance from and in collaboration with the Managers
Conduct quality assessments and evaluations; meet weekly with teams to review assignments and performance metrics
Provide resolution and assistance to clients who have escalated concerns. This will require communication with other members of Paylocity leadership including Executives and C Level Client contacts
Identify areas of improvement and make recommendations for supplemental training for team members
Lead and facilitate training for new and existing team members
Create, update and maintain new and existing training and reference documentation
Act as technical resource to team members and answer inquiries as needed
Manage incoming workload via queue monitoring, organization, and communication with Implementation Managers, Team Leads, Consultants and Data Conversion
Update Tools and internal training documentation as necessary
All other duties as assigned