Lead HVAC Service Technician

ARCO Home Services•Bedford Heights, OH

1d•$80,000 - $120,000•Remote

About The Position

Arco Home Services is seeking experienced Residential HVAC Service Technicians who are confident, customer-focused, and committed to quality workmanship. This role involves diagnosing and repairing residential HVAC systems, performing maintenance, consulting with homeowners on repair options and upgrades, assisting with installations, and identifying opportunities to upsell services and system enhancements. The company emphasizes a supportive environment with no micromanagement, reliable year-round work, and a culture of respect and camaraderie.

Requirements

Minimum 3+ years of residential HVAC service experience
Strong mechanical skills and proven ability in diagnostics and repair.
Solid communication and customer-facing skills—you know how to build relationships with homeowners.
Required Certifications: EPA Certification
A clean driving record and valid driver’s license.

Nice To Haves

NATE certification
Strong in installation

Responsibilities

Troubleshoot & Repair: Expertly diagnose and repair residential HVAC systems (forced air, A/C, heat pumps, boilers, etc.) with a clean, efficient approach.
Maintenance: Perform thorough preventative maintenance and seasonal tune-ups.
Customer Consultation: Communicate clearly and honestly with homeowners about system issues, providing repair options and recommending upgrades or replacements when appropriate.
Installation: Assist with or perform system installations as needed.
Sales Support: Identify opportunities to upsell services, accessories, and system enhancements that improve comfort and efficiency, while building trust and long-term customer relationships.