Lead Housing Monitor (8519)

The Salvation Army•Nashville, TN

8d•Onsite

About The Position

The Lead Housing Monitor is responsible for answering phones, responding to questions, and directing calls. They maintain accurate client and department records, provide instructions to volunteers and visitors, and assist clients with drug screens, breathalyzer tests, and after-hours intake. This role involves addressing client relationships, ensuring the housing facility is clean and orderly, and monitoring resident activities to ensure safety, security, and compliance with house rules. The Lead Housing Monitor also trains and instructs monitor staff, inspects work, and supervises client concerns and progress. They are expected to assist in defusing issues, complete write-ups and incident reports, manage client exits and room assignments, maintain logs for laundry and mail, monitor residents via security cameras, conduct room checks, and assist during mealtimes. Additionally, they answer telephone inquiries about shelter operations, document daily client activities, complete client intakes including drug testing, secure overnight clients, communicate with staff and directors, process Snap Benefits transactions, assist in training interns, and direct visitors and vendors.

Requirements

High school diploma or G.E.D.
Some college, preferably in social work or related field.
Three or more years of experience performing monitoring, security.
Administrative work in a social service environment.
Experience in a culturally diverse environment a plus.
Or any equivalent combination of training and experience which provides the required knowledge, skills, and abilities.

Responsibilities

Answers the phone, responds to questions and directs calls as needed.
Maintains accurate and complete records and logs containing pertinent client and department information.
Provides instructions/directions to volunteers, visitors, vendors, and other monitors as needed.
Assists new and current clients with drug screens, breath analyzer, and after-hours intake.
Addresses clients' relationships.
Answers telephone calls and questions regarding the shelters and provides related information.
Ensures the housing facility is maintained in a neat and proper order.
Monitors the activity of residents on an assigned shift, ensuring safety, security, and compliance to house rules.
Trains and instructs monitor staff in the appropriate methods for performing work.
Inspects work in progress and upon completion to ensure compliance with policies and procedures.
Supervises and assists in addressing the concerns and progress of the clients.
Assist in defusing any concerns or issues and report information to the Program Director.
Complete write-ups and/or incident reports when needed.
Exits Clients; make sure the exit form is completed accurately with complete address and phone numbers.
Prepare and update daily client housekeeping assignment log for clients to know respective chores to complete; distribute room keys as needed and maintain check in/check out log.
Maintains log for laundry room usage.
Collect and distribute client mail.
Monitors the activities of the residents via security cameras ensuring safety and compliance with house rules; checks the security of all windows and doors; monitors cameras; records any unique situations occurring on assigned shift.
Conduct periodic Checks of clients' rooms, area and/or lockers daily noting condition of rooms/lockers on a daily check list and files report; ensures all rooms/lockers are in proper order upon client exit and before arrival of residents.
Assists in monitoring clients during all mealtimes.
Makes periodic checks of entire facility.
Answers telephone and respond to questions regarding the shelter/housing operations.
Document daily activities of clients and any other after-hour activities including preparing incident reports for submission to management and appropriate authorities including outside agencies.
Completes client intake as needed: completes forms, performs drug testing and/or breathalyzer of clients as needed; check "no readmission" client list.
Secure overnight clients and communicate the information to staff and directors as needed.
Contact respective departments regarding facility concerns.
Process the transaction of Snap Benefits (Payment/Refund).
Assist in training interns on the duties for the EFS Program.
Communicate concerns and issues with other staff members.
Direct volunteers, vendors and visitors to respective areas in the building.