Lead, Housekeeper (Full Time)
About The Position
We are hiring immediately for a LEAD, HOUSEKEEPER (FULL TIME) position. This role involves supervising, training, and inspecting the performance of assigned housekeeping staff to ensure all procedures are completed to unit standards. The Lead Housekeeper will also assist where necessary to ensure optimum service to guests. TouchPoint Support Services, as part of Compass Healthcare, is dedicated to serving hospitality for patients, families, and visitors at Ascension Health hospitals. Our mission is to create moments that matter through exceptional service in meals, facilities, and patient support, driven by a commitment to detail, quality, and excellence.
Requirements
- Prior leadership experience in a similar healthcare environment housekeeping role is required
- Please upload resume with application!
Responsibilities
- Supervises, trains and inspects the performance of assigned housekeeping staff to ensure all procedures are completed to unit's standards.
- Assists where necessary to ensure optimum service to guests.
- Provides quality service to customers by providing one-on-one attention to detail.
- Ensures assigned staff have reported to work and clocked in properly; documents late or absent employees.
- Resolves internal/external guest complaints to ensure guest satisfaction.
- Documents call offs, and replaces for any shift.
- Coordinates assigned staff breaks.
- Prepares and distributes assignment sheets to staff and reviews priorities.
- Communicates additions or changes to the assignment sheets as they arise throughout the shift.
- Assigns designated keys, radios and beepers to assigned staff.
- Maintains accurate record of such assignments and ensure security of keys.
- Checks all equipment used by staff for proper supplies, neatness, cleanliness and mechanical problems.
- Instructs designated personnel to correct deficiencies.
- Inspects areas to confirm cleaning standards have been met.
- Assists staff to ensure highest standards of cleanliness and service.
- Conducts staff training as assigned.
- Contributes to the team; exhibits professionalism with customers, fellow employees and others.
- Performs other duties as assigned.
Benefits
- Retirement Plan
- Associate Shopping Program
- Health and Wellness Programs
- Discount Marketplace
- Identity Theft Protection
- Pet Insurance
- Voluntary Benefits, including Critical Illness Insurance, Accident Insurance, Hospital Indemnity Insurance, Legal Services, and Choice Auto and Home Program
- Medical
- Dental
- Vision
- Life Insurance/AD
- Disability Insurance
- Commuter Benefits
- Employee Assistance Program
- Flexible Spending Accounts (FSAs)
- paid and/or unpaid time off benefits in accordance with applicable federal, state, and local laws
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
